Senior Product Delivery Associate

Location: Mumbai, Maharashtra, India

Job Family: Product Portfolio & Delivery

About the Role

At J.P. Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. As a Senior Product Delivery Associate in the Card Installments User Acceptance Testing (UAT) team, you will play a pivotal role in ensuring the quality and reliability of our consumer banking products. Based in our state-of-the-art Mumbai office, you will execute testing tasks across multiple projects, contributing to the seamless delivery of installment payment solutions that empower millions of customers worldwide. This position within the Product Portfolio & Delivery category offers an opportunity to work on cutting-edge fintech initiatives, collaborating with diverse teams to uphold our commitment to excellence in financial services. Your primary focus will be on designing, executing, and reporting on UAT activities for Card Installments features, ensuring comprehensive coverage of functional, non-functional, and regulatory requirements. You will partner closely with product owners, developers, and compliance experts to validate business logic, user interfaces, and integration points in our payment ecosystem. By identifying and mitigating risks early in the development lifecycle, you will help prevent disruptions in live environments and enhance customer satisfaction. This role demands a deep understanding of Agile practices and the ability to thrive in a dynamic, high-stakes setting where precision and collaboration are key. In addition to core testing responsibilities, you will contribute to continuous improvement by analyzing test metrics, mentoring peers, and recommending process enhancements tailored to J.P. Morgan's global standards. This position is ideal for a detail-oriented professional passionate about financial technology, offering exposure to advanced tools and methodologies in a supportive, inclusive culture. Join us to advance your career while making a tangible impact on how the world banks with J.P. Morgan Chase.

Key Responsibilities

• Execute comprehensive UAT testing for Card Installments projects, ensuring all test scenarios are covered and defects are identified early
• Develop and maintain detailed test plans, test cases, and traceability matrices aligned with product requirements
• Collaborate with product managers, developers, and stakeholders to validate functionality and business rules in installment payment features
• Perform regression testing and end-to-end validation to support seamless deployment in J.P. Morgan's card services portfolio
• Document test results, defects, and resolutions using tools like JIRA or HP ALM, providing clear reports to leadership
• Ensure adherence to financial industry standards, including risk assessments and compliance checks during testing phases
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to drive product delivery efficiency
• Mentor junior team members on testing best practices and contribute to process improvements in the Product Delivery team
• Analyze test coverage gaps and recommend enhancements to improve product quality in consumer banking solutions
• Support production validation and post-go-live monitoring for Card Installments features

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• Minimum of 3-5 years of experience in software testing, quality assurance, or user acceptance testing (UAT) within the financial services industry
• Proven experience in executing test cases for payment products, card services, or installment solutions
• Strong understanding of Agile methodologies and SDLC processes in a banking environment
• Familiarity with regulatory compliance standards such as PCI-DSS and data privacy regulations in financial services
• Ability to work collaboratively in cross-functional teams across global time zones
• Excellent English communication skills, both written and verbal

Preferred Qualifications

• Experience with J.P. Morgan Chase's internal tools or similar enterprise banking systems
• Certification in ISTQB or equivalent testing qualifications
• Knowledge of card installment products and consumer lending in the fintech space
• Prior exposure to automation testing tools in a UAT context
• MBA or advanced degree in Finance or Business Administration

Required Skills

• Proficiency in test case design and execution methodologies
• Strong knowledge of SQL for database querying and validation
• Experience with testing tools such as Selenium, Postman, or JIRA
• Understanding of API testing and integration scenarios in financial applications
• Analytical thinking and problem-solving abilities
• Attention to detail for identifying subtle defects in payment flows
• Effective communication and stakeholder management skills
• Time management in fast-paced Agile environments
• Familiarity with Java or Python for basic scripting in testing
• Knowledge of financial products like credit cards and installments
• Risk assessment and compliance awareness in banking
• Team collaboration and adaptability to change
• Data analysis for test metrics and reporting
• Basic understanding of cybersecurity principles in fintech
• Proactive learning mindset for evolving technologies

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness initiatives at Mumbai campus
• Global mobility opportunities within J.P. Morgan Chase's network

JP Morgan Chase is an equal opportunity employer.