Senior Product Delivery Associate - UAT

Location: Bengaluru, Karnataka, India

Job Family: Product Portfolio & Delivery

About the Role

At J.P. Morgan Chase, we are at the forefront of financial innovation, delivering cutting-edge solutions that empower millions of customers worldwide. As a Senior Product Delivery Associate - UAT in our Bengaluru office, you will play a pivotal role in ensuring the quality and reliability of our digital banking and payment products. In this position, you will thrive in an Agile environment, executing disciplined testing to validate user experiences that meet the highest standards of the financial services industry. Your work will directly impact how our clients interact with secure, intuitive platforms, contributing to J.P. Morgan's commitment to excellence and trust in global finance. Your primary focus will be leading User Acceptance Testing (UAT) for complex product features, from planning and scripting to execution and defect resolution. Collaborating closely with cross-functional teams—including product managers, developers, and compliance experts—you will define clear acceptance criteria aligned with business requirements and regulatory demands. Leveraging tools like JIRA and industry-standard testing frameworks, you will identify risks early, ensure seamless integration across J.P. Morgan's ecosystem, and provide actionable insights to enhance product delivery. This role demands a keen eye for detail and a proactive approach to mitigating issues in high-stakes financial applications. Beyond testing execution, you will mentor team members, drive process improvements, and participate in retrospectives to foster a culture of continuous enhancement. Based in Bengaluru, Karnataka, this position offers the opportunity to work on transformative projects within a supportive, innovative team at one of the world's leading financial institutions. If you are passionate about delivering impactful user experiences through rigorous testing, join J.P. Morgan Chase and help shape the future of finance.

Key Responsibilities

• Lead the execution of UAT cycles for product features in an Agile framework, ensuring high-quality delivery to customers
• Collaborate with product owners, developers, and business stakeholders to define acceptance criteria and test scenarios
• Identify, document, and track defects using tools like JIRA, ensuring timely resolution and retesting
• Facilitate UAT sessions, including test planning, execution, and reporting on test coverage and results
• Ensure compliance with financial industry standards and J.P. Morgan's risk management protocols during testing
• Drive continuous improvement in testing processes to enhance user experience and product reliability
• Mentor junior team members on best practices in UAT and Agile methodologies
• Analyze test outcomes to provide insights on product quality and potential risks
• Support integration testing between systems in the J.P. Morgan ecosystem
• Contribute to post-release reviews and retrospectives to refine future delivery processes

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• Minimum of 5 years of experience in User Acceptance Testing (UAT) within Agile environments
• Proven track record in financial services, particularly in banking or payment systems
• Strong understanding of software development lifecycle (SDLC) and testing methodologies
• Experience with defect tracking tools and test management systems
• Ability to collaborate with cross-functional teams including developers, business analysts, and stakeholders
• Excellent communication skills with proficiency in English

Preferred Qualifications

• Certification in ISTQB or similar testing qualifications
• Experience with J.P. Morgan's internal tools or similar enterprise financial platforms
• Knowledge of regulatory compliance in financial services (e.g., GDPR, PCI-DSS)
• Prior exposure to cloud-based testing environments like AWS or Azure
• Familiarity with automation testing frameworks in an Agile setup

Required Skills

• Proficiency in Agile and Scrum methodologies
• Expertise in UAT planning and execution
• Strong knowledge of financial services products and regulations
• Experience with test automation tools like Selenium or Appium
• Familiarity with defect management tools such as JIRA or HP ALM
• Analytical thinking and problem-solving abilities
• Attention to detail in identifying software defects
• Excellent verbal and written communication skills
• Team collaboration and stakeholder management
• Understanding of SQL for database testing
• Knowledge of API testing using tools like Postman
• Adaptability to fast-paced environments
• Risk assessment and mitigation skills
• Proficiency in Microsoft Office Suite and collaboration tools
• Basic scripting skills in Python or Java for testing support

Benefits

• Competitive base salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement
• Employee wellness initiatives and gym membership discounts
• Flexible work arrangements, including hybrid options in Bengaluru
• Access to J.P. Morgan's global employee stock purchase plan

JP Morgan Chase is an equal opportunity employer.