Senior Product Designer- B2C

Location: LONDON, LONDON, United Kingdom

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of transforming the financial services industry through innovative digital experiences. As a Senior Product Designer in our B2C team based in London, you will play a pivotal role in delivering end-to-end design solutions that empower millions of consumers to manage their finances seamlessly. Collaborating closely with product, engineering, and business teams, you will create intuitive, engaging products that address real user needs while adhering to the highest standards of security and compliance in banking. Your work will directly impact how customers interact with our award-winning mobile apps, online platforms, and personalized financial tools, driving loyalty and innovation in a competitive fintech landscape. In this role, you will lead the design process from concept to launch, conducting user research to uncover insights into consumer behaviors and pain points in areas like payments, investments, and savings. You will craft wireframes, interactive prototypes, and polished visuals that translate complex financial concepts into simple, accessible interfaces. Working within our agile framework, you will iterate based on data-driven feedback, ensuring designs are inclusive, performant, and aligned with JP Morgan Chase's global design system. Your contributions will help us maintain our position as a leader in consumer banking, fostering trust and delight among diverse user bases across the UK and beyond. We value designers who are passionate about empathy-driven innovation and thrive in a collaborative, high-impact environment. Joining JP Morgan Chase means access to cutting-edge resources, mentorship from industry experts, and opportunities to shape the future of finance. If you have a strong portfolio showcasing B2C design in fintech and a commitment to excellence, we invite you to bring your expertise to our dynamic team in London.

Key Responsibilities

• Lead the end-to-end design process for B2C products, from ideation to implementation, ensuring alignment with JP Morgan Chase's brand and user needs
• Collaborate with product managers, engineers, and business stakeholders to define user requirements and create innovative financial solutions
• Conduct user research, including interviews and usability testing, to inform design decisions for consumer banking experiences
• Develop wireframes, prototypes, and high-fidelity mockups using industry-standard tools
• Advocate for user-centered design principles within cross-functional teams to enhance customer engagement and satisfaction
• Iterate on designs based on feedback, analytics, and A/B testing to optimize product performance in the financial services landscape
• Contribute to the evolution of JP Morgan Chase's design system, ensuring consistency across B2C digital touchpoints
• Stay abreast of emerging trends in UX design and fintech to drive innovation in consumer products
• Mentor junior designers and participate in design reviews to maintain high standards of quality

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, or a related field
• 5+ years of experience in product design, with a focus on B2C digital products in the financial services sector
• Proven track record of delivering end-to-end design solutions for consumer-facing applications
• Strong portfolio demonstrating user-centered design principles applied to complex financial products
• Experience collaborating with cross-functional teams including product managers, engineers, and stakeholders in a fast-paced environment
• Proficiency in design tools such as Figma, Sketch, or Adobe XD
• Understanding of accessibility standards and inclusive design practices

Preferred Qualifications

• Advanced degree in UX/UI Design or related discipline
• Experience designing for fintech or banking applications, including mobile and web platforms
• Knowledge of regulatory requirements in financial services, such as GDPR and FCA guidelines
• Background in agile methodologies and design systems
• Certification in user research or interaction design

Required Skills

• Expertise in user experience (UX) and user interface (UI) design principles
• Proficiency in prototyping and wireframing tools like Figma and Adobe XD
• Strong visual design skills with attention to detail in typography and layout
• Experience with user research methodologies and tools such as surveys and heatmaps
• Knowledge of HTML, CSS, and basic JavaScript for design handoff to developers
• Understanding of responsive and adaptive design for mobile and web applications
• Analytical skills to interpret user data and financial metrics
• Excellent communication and presentation abilities for stakeholder alignment
• Collaboration and teamwork in agile environments
• Problem-solving mindset for tackling complex user journeys in banking
• Familiarity with design systems and component libraries
• Ability to handle ambiguity and prioritize tasks in a dynamic setting
• Soft skills in empathy and user advocacy
• Technical aptitude for integrating designs with backend financial systems

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous retirement savings plan with company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• Hybrid work model with flexibility for work-life balance
• On-site fitness centers, wellness programs, and mental health support

JP Morgan Chase is an equal opportunity employer.