Service Design Senior Associate

Location: Hyderabad, Telangana, India

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to creating innovative solutions that empower businesses worldwide. As a Service Design Senior Associate in our Business Banking division, you will play a pivotal role in designing inclusive, accessible user experiences for our digital products. Based in Hyderabad, Telangana, India, this position offers the opportunity to work on cutting-edge platforms that support small and medium enterprises in managing their finances efficiently and securely. You will collaborate with multidisciplinary teams to ensure our digital banking solutions are intuitive, compliant with financial regulations, and tailored to the diverse needs of our global clientele. In this role, you will lead end-to-end design processes, from user research to prototyping and iteration, focusing on accessibility to make business banking tools available to all users, including those with disabilities. Your work will directly impact how businesses interact with JP Morgan's ecosystem, enhancing customer satisfaction and driving operational excellence in the competitive financial services landscape. You will apply service design principles to map out seamless journeys across web, mobile, and integrated services, while adhering to stringent security and privacy standards unique to the banking industry. We seek a passionate designer who thrives in a fast-paced, innovative environment and is dedicated to fostering inclusive experiences. Joining JP Morgan Chase means being part of a supportive culture that values diversity, professional growth, and work-life balance. This senior associate position is ideal for those with a strong background in UX for financial products, offering exposure to high-impact projects that shape the future of business banking.

Key Responsibilities

• Lead the design of inclusive and accessible user experiences for digital products in JP Morgan Chase's Business Banking division, focusing on small to medium enterprises
• Conduct user research, including interviews, surveys, and usability testing, to understand the needs of business banking clients in the financial services sector
• Create wireframes, prototypes, and high-fidelity designs using tools like Figma or Adobe XD, ensuring alignment with JP Morgan's brand guidelines and security standards
• Collaborate with product managers, engineers, and compliance teams to integrate accessibility features and iterate on designs based on feedback
• Develop service blueprints and journey maps to optimize end-to-end user interactions across digital channels in business banking
• Advocate for inclusive design principles, ensuring products are usable by diverse users including those with disabilities, in compliance with global financial accessibility regulations
• Analyze user data and metrics to refine designs, contributing to improved customer satisfaction and operational efficiency in JP Morgan's banking platforms
• Mentor junior designers and participate in design reviews to maintain high standards of UX in the financial services environment
• Stay updated on emerging trends in UX design, fintech innovations, and regulatory changes affecting business banking digital experiences

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field
• 5+ years of experience in UX/UI design, service design, or product design within the financial services or digital product industry
• Proven track record of designing inclusive and accessible digital experiences compliant with WCAG standards
• Experience working in agile environments with cross-functional teams including developers, product managers, and stakeholders
• Strong portfolio demonstrating user-centered design processes for business banking or enterprise applications
• Familiarity with financial regulations such as GDPR, PCI-DSS, and accessibility guidelines in banking contexts

Preferred Qualifications

• Master's degree in Design Thinking, Interaction Design, or equivalent
• Experience in service design for B2B financial products, including mobile and web platforms for business banking
• Certification in accessibility (e.g., CPACC) or service design methodologies (e.g., from IDEO or similar)
• Prior work at a global financial institution with exposure to international markets

Required Skills

• User Experience (UX) Design
• Service Design Methodologies
• Accessibility Standards (WCAG, ADA)
• Wireframing and Prototyping (Figma, Sketch)
• User Research and Usability Testing
• Interaction Design Principles
• Agile and Scrum Methodologies
• Financial Services Domain Knowledge
• Cross-Functional Collaboration
• Problem-Solving and Critical Thinking
• Communication and Stakeholder Management
• Design Thinking Frameworks
• Journey Mapping and Service Blueprints
• Data Analysis for UX Metrics
• Inclusive Design Practices

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities, including tuition reimbursement and access to JP Morgan's internal training programs
• Employee wellness programs with gym memberships and mental health support
• Stock purchase plan and employee stock ownership options
• Flexible work arrangements, including hybrid options in Hyderabad

JP Morgan Chase is an equal opportunity employer.