Service Design Senior Associate

Location: Hyderabad, Telangana, India

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering innovation in business banking through cutting-edge digital solutions. As a Service Design Senior Associate in our Business Banking division, you will play a pivotal role in crafting inclusive and accessible user experiences that empower small and medium-sized enterprises to manage their finances seamlessly. Based in our Hyderabad office, you will contribute to designing intuitive digital products that align with our clients' needs in a secure, compliant, and user-centric manner, driving efficiency and satisfaction in the competitive financial landscape. Your primary focus will be on leading end-to-end service design processes, from user research and ideation to prototyping and iteration. You will collaborate closely with cross-functional teams including product owners, developers, and compliance experts to ensure designs meet JP Morgan Chase's rigorous standards for accessibility and inclusivity, particularly for diverse business users navigating complex banking services. By leveraging tools like Figma and methodologies such as design thinking, you will create service blueprints and user journeys that simplify transactions, lending, and cash management, ultimately enhancing client loyalty in the fintech ecosystem. This role offers the opportunity to innovate within a dynamic environment where your expertise in UX for financial services can make a tangible impact. You will stay abreast of industry trends, regulatory requirements, and emerging technologies to refine our digital offerings, ensuring they are not only functional but also equitable. Joining JP Morgan Chase means becoming part of a supportive culture that values professional growth, with access to global resources and mentorship to advance your career in service design.

Key Responsibilities

• Lead the design of inclusive and accessible user experiences for digital products in JP Morgan Chase's Business Banking division
• Conduct user research and gather insights to inform service design strategies tailored to business banking clients
• Collaborate with product managers, developers, and stakeholders to create wireframes, prototypes, and high-fidelity designs
• Ensure all designs adhere to accessibility guidelines and promote inclusivity for diverse user groups in the financial sector
• Facilitate workshops and ideation sessions to align on user journey mappings and service blueprints
• Iterate on designs based on user feedback, A/B testing, and performance metrics to optimize digital banking experiences
• Partner with engineering teams to implement designs that meet security and compliance standards in financial services
• Contribute to the development of design systems and guidelines specific to JP Morgan Chase's brand and business banking needs
• Monitor industry trends in UX for fintech and incorporate innovative practices into Business Banking products
• Support cross-functional teams in resolving design-related challenges during product development cycles

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, or a related field
• 5+ years of experience in UX/UI design, with a focus on service design for digital products
• Proven track record in designing inclusive and accessible user experiences compliant with WCAG standards
• Experience working in the financial services industry, particularly in banking or fintech
• Strong portfolio demonstrating user-centered design projects for enterprise-level applications
• Proficiency in design tools such as Figma, Sketch, or Adobe XD
• Excellent communication skills with the ability to collaborate across multidisciplinary teams

Preferred Qualifications

• Master's degree in UX Design or related discipline
• Experience with agile methodologies in a fast-paced corporate environment like JP Morgan Chase
• Knowledge of financial regulations such as GDPR, PCI-DSS, or banking-specific compliance standards
• Prior work on business banking platforms or B2B financial services products
• Certification in accessibility design (e.g., IAAP CPACC)

Required Skills

• User Experience (UX) Design
• Service Design Principles
• Accessibility and Inclusivity Standards (WCAG)
• Wireframing and Prototyping
• User Research and Journey Mapping
• Figma or Sketch Proficiency
• Agile and Scrum Methodologies
• Financial Services Domain Knowledge
• Collaboration and Stakeholder Management
• Problem-Solving and Critical Thinking
• Visual Design and Typography
• Interaction Design
• A/B Testing and Usability Evaluation
• Communication and Presentation Skills
• Attention to Detail in Compliance-Driven Environments

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs including gym memberships and mental health support
• Flexible work arrangements with hybrid options in Hyderabad
• Stock purchase plan and other financial perks tailored to the banking industry

JP Morgan Chase is an equal opportunity employer.