ServiceNow Lead Software Engineer

Location: OH, United States

Job Family: Software Engineering

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through innovative technology. As a ServiceNow Lead Software Engineer in our Columbus, OH office, you will play a pivotal role in designing and delivering market-leading technology products that power our global banking operations. Working within a dynamic agile team, you will focus on building secure, scalable ServiceNow solutions that enhance IT service management, streamline compliance processes, and support critical functions like risk assessment and transaction processing. Your expertise will directly contribute to maintaining the trust and efficiency that millions of clients rely on in the fast-paced financial industry. In this leadership position, you will guide the development of custom ServiceNow applications tailored to JP Morgan Chase's unique needs, integrating them seamlessly with our core banking systems and cloud infrastructure. You will collaborate closely with product managers, architects, and compliance experts to ensure all deliverables meet stringent regulatory standards while driving operational excellence. Responsibilities include architecting robust workflows for incident management and change control, leveraging advanced ServiceNow features to automate fraud detection, and mentoring team members to foster a culture of continuous improvement. This role demands a deep understanding of financial services challenges, where precision and security are paramount. Joining JP Morgan Chase means becoming part of a world-class organization committed to innovation and inclusion. You will have access to cutting-edge tools, extensive learning resources, and opportunities to impact global finance. If you are passionate about technology that makes a difference and thrive in a collaborative environment, this position offers the chance to lead transformative projects that shape the future of banking.

Key Responsibilities

• Lead the design, development, and deployment of ServiceNow applications to support JP Morgan Chase's financial operations
• Collaborate with cross-functional agile teams to deliver secure, scalable technology solutions for banking services
• Mentor junior engineers and conduct code reviews to ensure high-quality, compliant codebases
• Integrate ServiceNow with enterprise systems, including financial transaction platforms and risk management tools
• Optimize workflows for IT service management, incident resolution, and change management in a high-stakes financial environment
• Troubleshoot and resolve complex issues in production ServiceNow instances, minimizing downtime for critical banking functions
• Drive innovation by incorporating AI/ML features into ServiceNow for enhanced fraud detection and compliance reporting
• Ensure all solutions adhere to regulatory standards such as GDPR, SOX, and FINRA requirements
• Participate in sprint planning and retrospectives to continuously improve team processes

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• 7+ years of professional software engineering experience
• Proven expertise in ServiceNow platform development and configuration
• Strong understanding of agile methodologies and DevOps practices
• Experience in financial services or regulated industries
• Ability to obtain necessary security clearances for handling sensitive financial data

Preferred Qualifications

• Master's degree in a relevant technical field
• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer)
• Experience with IT Service Management (ITSM) in banking environments
• Knowledge of cloud platforms like AWS or Azure integrated with ServiceNow

Required Skills

• ServiceNow development (JavaScript, Glide API, Business Rules)
• ITSM modules (Incident, Problem, Change Management)
• Agile/Scrum methodologies
• DevOps tools (Jenkins, Git, CI/CD pipelines)
• Cloud integration (AWS, Azure)
• SQL and database management
• API development and REST/SOAP services
• Security and compliance in financial systems
• Problem-solving and analytical thinking
• Leadership and team collaboration
• Communication skills for stakeholder engagement
• Version control with Git
• Performance optimization techniques
• Familiarity with financial regulations (e.g., PCI-DSS)

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities with tuition reimbursement
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JP Morgan Chase locations

JP Morgan Chase is an equal opportunity employer.