Servicing Travel Advisor II - Chase Travel, Client Servicing Associate (Quebec, Canada)

Location: QC, Canada

Job Family: Travel Management

About the Role

At JP Morgan Chase, we're redefining the future of financial services, and our Chase Travel division is at the forefront of delivering exceptional travel experiences to our valued clients. As a Servicing Travel Advisor II - Chase Travel, Client Servicing Associate in Quebec, Canada, you'll play a pivotal role in enhancing client loyalty by providing tailored travel solutions that leverage the power of Chase's premium rewards programs. This position within our Travel Management category offers the opportunity to combine your passion for travel with expertise in financial services, serving a diverse clientele of credit cardholders and high-net-worth individuals. Based in Quebec, you'll contribute to a dynamic team that's expanding to meet the growing demand for personalized, seamless travel advisory in the Canadian market. In this client-facing role, you'll handle a wide range of responsibilities, from booking complex itineraries to troubleshooting travel disruptions, all while ensuring compliance with JP Morgan's high standards of service and data security. You'll collaborate with cross-functional teams to integrate travel services with broader financial offerings, such as optimizing points redemption for flights and hotels through exclusive Chase partnerships. Your day-to-day will involve engaging with clients via multiple channels, offering expert advice on destinations, and promoting sustainable travel options that align with modern financial clients' values. This is more than a job—it's a chance to elevate client experiences in an industry-leading environment where innovation meets unparalleled customer care. JP Morgan Chase is committed to fostering an inclusive workplace that supports professional growth and work-life balance. Joining our team means access to world-class benefits, ongoing training in travel and financial technologies, and the pride of working for a global leader in banking and travel services. If you're passionate about delivering outstanding service and ready to take your career to new heights, apply today to become part of the Chase Travel family in Quebec.

Key Responsibilities

• Provide personalized travel advisory services to Chase credit cardholders and JP Morgan clients, focusing on optimizing travel rewards and benefits
• Handle inbound client inquiries via phone, email, and chat, resolving travel booking issues and offering itinerary recommendations
• Book and manage complex travel arrangements, including flights, hotels, car rentals, and excursions, using integrated financial services platforms
• Educate clients on Chase Travel perks, such as points redemption, travel insurance, and exclusive partnerships with airlines and hotels
• Collaborate with internal JP Morgan teams to ensure seamless integration of travel services with broader financial offerings
• Monitor and update client travel profiles in CRM systems to enhance personalized service and compliance with data privacy standards
• Escalate complex issues to senior advisors or operations teams, ensuring timely resolution and client satisfaction
• Contribute to quality assurance processes by documenting interactions and providing feedback on service improvements
• Stay updated on travel industry trends, regulatory changes in Canada, and JP Morgan's evolving travel policies
• Support peak season demands by assisting with group travel bookings for corporate clients in the financial sector

Required Qualifications

• Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field, or equivalent professional experience
• Minimum of 2-3 years of experience in travel advisory, customer service, or client servicing within the financial services or travel industry
• Proficiency in French and English, with strong verbal and written communication skills, essential for serving Quebec-based clients
• Knowledge of travel booking systems such as Sabre, Amadeus, or similar GDS platforms
• Understanding of financial services products, including credit card rewards and travel benefits offered by Chase
• Ability to work flexible hours, including evenings and weekends, to accommodate client needs in different time zones
• Canadian residency with eligibility to work in Quebec, and familiarity with local travel regulations

Preferred Qualifications

• Experience in a high-volume call center or client servicing environment within a financial institution like JP Morgan Chase
• Certification in travel industry standards, such as CTC (Certified Travel Counselor) or IATA accreditation
• Previous exposure to luxury or premium travel services tailored to high-net-worth clients
• Familiarity with CRM tools used in financial services, such as Salesforce, for client relationship management
• Knowledge of sustainable travel practices and compliance with Canadian privacy laws (PIPEDA)

Required Skills

• Excellent customer service and relationship-building skills
• Strong problem-solving and conflict resolution abilities
• Proficiency in travel reservation software (e.g., Sabre, Amadeus)
• Advanced knowledge of Microsoft Office Suite and CRM tools like Salesforce
• Bilingual communication in French and English
• Attention to detail for accurate booking and documentation
• Time management and multitasking in a fast-paced environment
• Adaptability to changing travel regulations and client needs
• Analytical skills for optimizing travel itineraries and rewards
• Team collaboration and interpersonal communication
• Technical aptitude with financial services integrations
• Empathy and patience in client interactions
• Organizational skills for managing multiple bookings
• Knowledge of global destinations and travel logistics
• Compliance awareness with financial and privacy standards

Benefits

• Competitive base salary with performance-based incentives aligned with JP Morgan Chase's compensation structure
• Comprehensive health, dental, and vision insurance plans through JP Morgan's employee benefits program
• Retirement savings plan with company matching contributions to support long-term financial security
• Generous paid time off, including vacation, sick days, and parental leave policies
• Professional development opportunities, such as tuition reimbursement and access to JP Morgan's internal training academy
• Employee assistance program offering confidential counseling and wellness resources
• Travel perks, including discounted rates on Chase Travel bookings and priority access to partner services
• Flexible work arrangements, potentially including hybrid options for Quebec-based roles

JP Morgan Chase is an equal opportunity employer.