Site Reliability Engineer III - Support Engineering

Location: GLASGOW, LANARKSHIRE, United Kingdom

Job Family: Software Engineering

About the Role

At JP Morgan Chase, we are at the forefront of financial innovation, powering the world's most trusted financial services with cutting-edge technology. As a Site Reliability Engineer III in Support Engineering, you will play a pivotal role in modernizing and safeguarding our mission-critical systems that handle trillions in assets and billions of daily transactions. Based in our Glasgow office, you will join a dynamic team focused on driving reliability, scalability, and efficiency in our global infrastructure, ensuring seamless operations for clients ranging from retail banking to institutional trading. This role demands a blend of deep technical expertise and a passion for innovation in a highly regulated environment, where your contributions directly impact the stability of the financial ecosystem. Your primary focus will be on engineering reliable systems that support JP Morgan's core platforms, including real-time payment processing and risk management tools. You will collaborate with software engineers, data scientists, and operations teams to implement proactive monitoring, automate incident response, and optimize performance using cloud technologies. In the fast-paced world of finance, where downtime can have significant implications, you will conduct thorough root cause analyses, develop resilience strategies, and integrate advanced tools like AI-driven anomaly detection to prevent disruptions. This position offers the opportunity to work on complex challenges, such as scaling systems for high-frequency trading while maintaining strict compliance with regulations like GDPR and SOX. We value engineers who thrive in collaborative, inclusive environments and are committed to continuous learning. As part of JP Morgan Chase's engineering community, you will have access to world-class resources, mentorship from industry leaders, and the chance to influence strategic initiatives. If you are ready to apply your SRE expertise to transform the reliability of global finance, join us in Glasgow and help build the future of banking technology.

Key Responsibilities

• Design, implement, and maintain monitoring and alerting systems to ensure 99.99% uptime for JP Morgan's core banking platforms
• Collaborate with development teams to automate deployment pipelines and reduce mean time to recovery (MTTR) for production incidents
• Perform root cause analysis on system outages and implement preventive measures to mitigate risks in financial transactions
• Optimize infrastructure costs and performance using cloud-native tools while adhering to regulatory standards
• Participate in on-call rotations to provide 24/7 support for mission-critical applications handling billions in daily transactions
• Drive innovation by integrating AI/ML for proactive system reliability in high-stakes trading environments
• Conduct regular audits and capacity planning to scale systems supporting global client services
• Mentor junior engineers on best practices for SRE in a secure, compliant financial ecosystem
• Develop and maintain documentation for reliability engineering processes and tools
• Work cross-functionally with security and compliance teams to ensure robust defenses against cyber threats

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience
• Minimum of 5 years of experience in site reliability engineering, support engineering, or DevOps roles
• Proven experience in monitoring, troubleshooting, and maintaining high-availability systems in a financial services environment
• Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud, with hands-on experience in infrastructure as code
• Experience with incident management, on-call rotations, and root cause analysis in mission-critical applications
• Familiarity with financial regulations such as GDPR, SOX, and PCI-DSS compliance requirements
• Ability to work in a fast-paced, 24/7 operational environment with global teams

Preferred Qualifications

• Advanced certifications like AWS Certified DevOps Engineer or Google Professional Cloud DevOps Engineer
• Experience in the banking or financial services sector, particularly with trading or payment systems
• Knowledge of machine learning for predictive monitoring and anomaly detection
• Prior experience at a large-scale financial institution like JP Morgan Chase
• Master's degree in a relevant technical field

Required Skills

• Proficiency in programming languages like Python, Java, or Go for automation scripting
• Expertise in containerization and orchestration with Docker and Kubernetes
• Strong knowledge of monitoring tools such as Prometheus, Grafana, or Splunk
• Experience with CI/CD pipelines using Jenkins, GitLab CI, or similar
• Understanding of networking, load balancing, and database management (e.g., SQL/NoSQL)
• Familiarity with observability practices including logging with ELK stack
• Analytical problem-solving for complex system failures
• Excellent communication skills for collaborating with global stakeholders
• Agile methodologies and version control with Git
• Knowledge of security best practices and encryption in financial data handling
• Time management in high-pressure, deadline-driven environments
• Adaptability to evolving technologies in fintech
• Team collaboration and leadership in cross-functional projects
• Attention to detail for compliance and error-free operations

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Generous pension contributions and retirement savings plans
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities with tuition reimbursement and access to internal training programs
• Flexible hybrid work arrangements and wellness programs
• Employee stock purchase plans and financial wellness resources
• Global mobility support for career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.