Site Reliability Engineer III

Location: Wilmington, DE, United States

Job Family: Software Engineering

About the Role

At JPMorgan Chase, we are at the forefront of transforming the financial services industry through innovative technology solutions. As a Site Reliability Engineer III in the CCB Risk Technology team, you will play a pivotal role in ensuring the reliability, scalability, and performance of our mission-critical systems that power consumer and community banking risk management. Based in Wilmington, DE, you will tackle complex challenges in a fast-paced environment, leveraging cutting-edge tools to solve broad business problems related to credit risk modeling, fraud detection, and regulatory compliance. Your work will directly impact millions of customers by maintaining the high availability of platforms that handle sensitive financial data, all while adhering to stringent industry standards. In this role, you will collaborate with cross-functional teams of engineers, data scientists, and risk analysts to design resilient infrastructure that supports real-time risk assessments and predictive analytics. You will automate operational tasks, optimize cloud resources on platforms like AWS, and implement robust monitoring solutions to prevent disruptions in our global operations. At JPMorgan Chase, we value innovation and reliability equally, so you will contribute to initiatives that enhance system observability and reduce mean time to recovery (MTTR), ensuring our technology stack remains agile in the dynamic financial landscape. We seek a proactive engineer passionate about bridging software engineering and operations in the financial sector. Joining JPMorgan Chase means becoming part of a world-class organization committed to ethical practices, diversity, and professional growth. You will have opportunities to advance your career through mentorship, certifications, and exposure to enterprise-scale projects, all while contributing to the stability of one of the largest banks in the world.

Key Responsibilities

• Design, implement, and maintain scalable infrastructure to support CCB Risk Technology platforms
• Monitor system performance and reliability, proactively identifying and resolving issues to ensure 99.99% uptime
• Collaborate with development teams to automate deployments and optimize CI/CD pipelines for risk modeling applications
• Conduct root cause analysis for production incidents and implement preventive measures in line with financial regulatory standards
• Develop and maintain monitoring dashboards and alerting systems using tools like Splunk or Datadog
• Ensure compliance with security protocols and data privacy regulations in all reliability engineering practices
• Participate in on-call rotations to provide 24/7 support for critical risk technology systems
• Optimize resource utilization and cost efficiency in cloud environments while maintaining performance SLAs
• Mentor junior engineers and contribute to knowledge sharing within the SRE team at JPMorgan Chase

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• 5+ years of experience in site reliability engineering or DevOps roles
• Strong proficiency in cloud platforms such as AWS, Azure, or Google Cloud
• Experience with containerization and orchestration tools like Docker and Kubernetes
• Proven track record in building and maintaining high-availability systems in a financial services environment
• Knowledge of monitoring and logging tools such as Prometheus, Grafana, or ELK Stack
• Familiarity with CI/CD pipelines and automation scripting in Python or Bash

Preferred Qualifications

• Master's degree in a relevant technical field
• Experience in the financial services industry, particularly in risk management or compliance
• Certifications such as AWS Certified DevOps Engineer or Google Professional Cloud DevOps Engineer
• Background in agile methodologies and working in cross-functional teams
• Prior exposure to JPMorgan Chase's technology stack or similar enterprise environments

Required Skills

• Expertise in infrastructure as code (IaC) using Terraform or CloudFormation
• Proficiency in programming languages like Python, Java, or Go for automation
• Deep knowledge of Linux/Unix systems administration
• Experience with distributed systems and microservices architecture
• Strong understanding of networking, load balancing, and security best practices
• Analytical problem-solving skills for troubleshooting complex issues
• Excellent communication and collaboration abilities in team settings
• Familiarity with financial risk technologies and data processing pipelines
• Agile and DevOps methodologies
• Attention to detail in high-stakes financial environments
• Ability to handle on-call duties and work under pressure
• Knowledge of compliance frameworks like SOX and GDPR
• Experience with big data tools such as Kafka or Hadoop for risk analytics

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities with tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid work options in Wilmington, DE

JP Morgan Chase is an equal opportunity employer.