Small Business Lending Program Manager

Location: Columbus, OH, United States

Job Family: Product Portfolio & Delivery

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to empowering small businesses through innovative lending solutions. As the Small Business Lending Program Manager in our Product Portfolio & Delivery category, you will play a pivotal role in shaping the future of our lending programs. Based in Columbus, OH, this position involves overseeing the end-to-end product development roadmap, driving change management activities, and implementing robust agile controls to ensure efficient delivery of high-impact initiatives. You will collaborate with diverse teams to launch products that support small business growth, while navigating the complexities of the financial services landscape to maintain compliance and drive customer satisfaction. In this dynamic role, you will lead the strategic planning and execution of small business lending programs, from ideation to market launch. Responsibilities include defining program objectives, managing agile sprints with development teams, and facilitating seamless change adoption across the organization. You will analyze industry trends, regulatory requirements, and internal data to refine lending products, ensuring they align with JP Morgan Chase's mission to deliver accessible and equitable financial services. Your expertise in program management will be crucial in mitigating risks, optimizing resources, and achieving measurable outcomes that enhance our competitive edge in the small business banking sector. We seek a proactive leader passionate about financial innovation and small business success. Joining JP Morgan Chase means becoming part of a collaborative culture that values diversity, inclusion, and professional growth. This role offers the opportunity to influence transformative projects in a supportive environment, with access to cutting-edge tools and resources that define excellence in global banking.

Key Responsibilities

• Develop and maintain the product roadmap for small business lending programs, aligning with JP Morgan Chase's strategic goals
• Oversee change management activities to ensure smooth implementation of new lending products and processes
• Implement and monitor agile controls, including sprint planning, retrospectives, and velocity tracking for development teams
• Collaborate with cross-functional stakeholders, including risk, compliance, and technology teams, to deliver innovative lending solutions
• Analyze market trends and customer feedback to enhance small business lending offerings
• Manage program budgets, timelines, and resources to achieve key performance indicators (KPIs)
• Ensure adherence to regulatory standards and internal policies in all lending program activities
• Lead training and communication efforts to promote adoption of new lending initiatives across the organization
• Identify and mitigate risks associated with program delivery and product launches

Required Qualifications

• Bachelor's degree in Business, Finance, or a related field
• Minimum of 7 years of experience in product management, program management, or lending operations within the financial services industry
• Proven track record in overseeing product development roadmaps and change management initiatives
• Strong understanding of small business lending regulations and compliance requirements
• Experience with agile methodologies and scrum frameworks in a banking environment
• Demonstrated ability to manage cross-functional teams in a large-scale financial institution

Preferred Qualifications

• MBA or advanced degree in Finance or Business Administration
• Prior experience at a major bank like JP Morgan Chase in small business or commercial lending
• Certification in Project Management Professional (PMP) or Agile/Scrum Master
• Knowledge of digital lending platforms and fintech innovations

Required Skills

• Product roadmap development
• Change management expertise
• Agile and Scrum methodologies
• Financial services regulations knowledge
• Small business lending principles
• Cross-functional team leadership
• Risk assessment and mitigation
• Stakeholder communication
• Data analysis and reporting
• Project budgeting and timeline management
• Customer-centric product design
• Compliance and audit processes
• Digital transformation in banking
• Problem-solving and decision-making
• Strategic planning in fintech

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid work options in Columbus, OH
• Tuition reimbursement for advanced education and certifications

JP Morgan Chase is an equal opportunity employer.