Software Engineer III - Encompass Administrator

Location: Columbus, OH, United States

Job Family: Software Engineering

About the Role

At JPMorgan Chase, we are at the forefront of transforming the financial services industry through innovative technology solutions. As a Software Engineer III - Encompass Administrator, you will play a pivotal role in our state-of-the-art Mortgage Technology team, based in Columbus, OH. This position offers a unique opportunity to contribute to cutting-edge mortgage lending platforms that serve millions of clients, ensuring seamless loan origination processes while adhering to stringent regulatory standards. You will work in a dynamic environment where your expertise in Encompass administration will directly impact our ability to deliver efficient, secure, and scalable financial services. In this role, you will be responsible for the end-to-end administration of the Encompass loan origination system, including configuration, customization, and integration with JPMorgan Chase's broader ecosystem of banking applications. Collaborating with software engineers, product managers, and compliance experts, you will optimize workflows to enhance mortgage processing efficiency, troubleshoot complex issues, and implement updates that align with industry best practices and federal regulations. Your contributions will support our commitment to innovation in consumer and commercial banking, helping to streamline operations and improve customer experiences in a highly competitive financial landscape. We value engineers who thrive in collaborative, fast-paced settings and bring a passion for technology in finance. Joining JPMorgan Chase means access to world-class resources, mentorship from industry leaders, and opportunities for career growth within one of the world's largest financial institutions. If you are ready to make a meaningful impact on mortgage technology and drive the future of banking, we encourage you to apply.

Key Responsibilities

• Administer and maintain the Encompass loan origination system to support mortgage technology initiatives at JP Morgan Chase
• Configure workflows, business rules, and custom fields within Encompass to align with evolving mortgage lending requirements
• Collaborate with cross-functional teams including developers, business analysts, and compliance officers to optimize system performance
• Troubleshoot and resolve technical issues related to Encompass integrations with core banking systems and third-party services
• Ensure system security, data integrity, and adherence to federal regulations such as TILA, RESPA, and HMDA
• Develop and execute testing strategies for Encompass updates, patches, and custom enhancements
• Monitor system performance metrics and implement improvements to enhance efficiency in mortgage processing
• Provide training and support to end-users on Encompass functionality and best practices
• Participate in the design and rollout of state-of-the-art mortgage technology solutions
• Document configurations, processes, and resolutions to maintain a comprehensive knowledge base

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in software engineering, with a focus on system administration or configuration management
• Proven experience administering Encompass loan origination software in a financial services environment
• Strong understanding of mortgage lending processes and regulatory compliance in the banking sector
• Experience with database management, including SQL Server, and integration with enterprise systems
• Ability to troubleshoot complex technical issues in high-stakes financial applications
• U.S. work authorization without sponsorship required

Preferred Qualifications

• Master's degree in a relevant technical field
• Certification in Encompass Administration or ICE Mortgage Technology products
• Experience working in a large-scale financial institution like JP Morgan Chase
• Knowledge of Agile methodologies and DevOps practices in software deployment
• Familiarity with cloud platforms such as AWS or Azure for financial applications

Required Skills

• Encompass administration and configuration expertise
• Proficiency in SQL and database querying
• Knowledge of mortgage industry standards and regulations
• Experience with API integrations and web services
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Scripting skills in languages like Python or PowerShell
• Understanding of secure coding practices in financial systems
• Agile project management and sprint participation
• Attention to detail in compliance-driven environments
• Technical troubleshooting in high-availability systems
• Familiarity with version control tools like Git
• Adaptability to fast-paced financial technology projects
• Team-oriented mindset for cross-functional work

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's learning programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Columbus locations
• Flexible work arrangements and hybrid work options

JP Morgan Chase is an equal opportunity employer.