Spanish Bilingual -Quality Associate I

Location: Metro Manila, National Capital Region, Philippines

Job Family: Quality

About the Role

At JPMorgan Chase, we are a leading global financial services firm committed to fostering innovation and excellence in every aspect of our operations. The Spanish Bilingual - Quality Associate I role within our Quality team in Metro Manila, Philippines, is pivotal in maintaining the highest standards of accuracy and compliance in our financial services. This position focuses on handling EMS (Enterprise Management System) audit tasks, including stakeholder management, dispute resolution, and report generation, with a critical emphasis on bilingual capabilities to support our diverse client base. As a key contributor, you will ensure that our processes align with regulatory requirements and internal policies, safeguarding the integrity of our banking and investment services while enhancing operational efficiency. In this role, you will dive into auditing financial transactions and processes, identifying discrepancies, and collaborating with teams across the organization to implement robust quality controls. Your fluency in Spanish will be essential for reviewing bilingual documents, communicating with Spanish-speaking stakeholders, and resolving disputes that may arise in international financial dealings. You will also prepare insightful reports that drive data-informed decisions, contributing to JPMorgan Chase's reputation for reliability and precision in the financial industry. This position offers the opportunity to work in a dynamic environment where your analytical skills and attention to detail directly impact our global operations. JPMorgan Chase values professional growth and provides a supportive culture that encourages innovation and work-life balance. Joining our team in Metro Manila means becoming part of a world-class institution dedicated to empowering economic progress. If you are passionate about quality assurance in finance and thrive in a bilingual, collaborative setting, this role offers a rewarding path to advance your career while contributing to meaningful financial solutions for clients worldwide.

Key Responsibilities

• Conduct thorough audits of EMS (Enterprise Management System) processes to ensure compliance with JPMorgan Chase standards and financial regulations
• Manage stakeholder relationships by coordinating with internal teams and external partners to resolve audit findings
• Handle and investigate disputes related to financial transactions, ensuring timely resolution and documentation
• Generate detailed reports on audit outcomes, trends, and recommendations for process improvements
• Utilize Spanish language skills to communicate with Spanish-speaking clients, stakeholders, or review bilingual documentation
• Monitor and analyze quality metrics to identify risks and implement corrective actions in the financial services operations
• Collaborate with cross-functional teams to enhance quality control measures and support regulatory compliance
• Maintain accurate records of audits, disputes, and reports in accordance with JPMorgan's data governance policies
• Participate in training sessions to stay updated on evolving financial industry standards and JPMorgan-specific protocols
• Contribute to continuous improvement initiatives by providing insights from audit tasks

Required Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field
• Fluency in Spanish (both written and spoken) with proficiency in English
• At least 1-2 years of experience in quality assurance, auditing, or compliance within the financial services industry
• Strong understanding of financial regulations and audit processes
• Experience handling disputes and stakeholder communications
• Proficiency in Microsoft Office Suite and data analysis tools
• Ability to work in a fast-paced, remote or hybrid environment in Metro Manila

Preferred Qualifications

• Certification in quality management (e.g., Six Sigma or ISO standards)
• Prior experience with JPMorgan Chase systems or financial audit tools
• Knowledge of EMS (Enterprise Management System) or similar platforms
• Experience in bilingual customer service or dispute resolution in banking
• Advanced skills in report generation using tools like Tableau or Excel

Required Skills

• Fluency in Spanish and English
• Audit and compliance expertise
• Stakeholder management
• Dispute resolution
• Report writing and data analysis
• Knowledge of financial regulations
• Proficiency in Microsoft Excel and reporting tools
• Attention to detail
• Problem-solving abilities
• Communication skills (verbal and written)
• Time management in fast-paced environments
• Team collaboration
• Risk assessment
• Bilingual documentation handling
• Adaptability to regulatory changes

Benefits

• Competitive base salary and performance-based bonuses aligned with JPMorgan Chase's compensation structure
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with company matching contributions to support long-term financial security
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development opportunities through JPMorgan's internal training programs and tuition reimbursement
• Employee wellness programs featuring fitness reimbursements and mental health support
• Flexible work arrangements, including hybrid options in Metro Manila
• Access to global mobility programs and career advancement within JPMorgan Chase's international network

JP Morgan Chase is an equal opportunity employer.