Sr Product Associate - (CAE) Mobile and Web Discoverability

Location: New York, NY, United States

Job Family: Product Management

About the Role

At JPMorgan Chase, we are at the forefront of transforming the financial services landscape through innovative digital experiences. As a Sr Product Associate in the Consumer & Community Banking (CCB) division, specifically within the Mobile and Web Discoverability team, you will play a pivotal role in creating intuitive, next-generation features that empower millions of customers to effortlessly discover and select the right financial products—such as Chase credit cards, personal loans, and investment options—tailored to their unique needs via our award-winning mobile app and web platforms. Based in our vibrant New York office, you will contribute to a mission-driven team focused on enhancing customer engagement and satisfaction in a highly competitive fintech environment, all while upholding the highest standards of security and compliance. In this role, you will dive deep into user behaviors and market trends to ideate and prototype discoverability enhancements, collaborating seamlessly with designers, engineers, data scientists, and business leaders. Your work will involve defining clear product specifications, running experiments to validate ideas, and iterating based on real-time analytics to boost metrics like product adoption and user retention. You'll navigate the complexities of the financial services industry, ensuring every feature not only delights customers but also adheres to stringent regulatory requirements, fostering trust in the JPMorgan Chase brand. This position offers an exciting opportunity to grow within one of the world's largest financial institutions, where your contributions directly impact how everyday people manage their finances. If you are passionate about leveraging technology to solve real-world problems and thrive in a collaborative, innovative culture, join us in redefining banking for the digital age.

Key Responsibilities

• Collaborate with design, engineering, and data science teams to develop and launch features enhancing product discoverability in the Chase mobile app and web platform
• Conduct user research and analyze customer behavior to identify opportunities for improving how financial products are surfaced and recommended
• Define product requirements, create user stories, and prioritize backlogs to align with business goals and customer needs
• Partner with compliance and risk teams to ensure all features meet regulatory standards in the financial services industry
• Monitor key performance metrics such as engagement rates, conversion funnels, and user satisfaction to iterate on product experiences
• Drive A/B testing and experimentation to optimize discoverability features, leveraging data insights for continuous improvement
• Work closely with marketing and content teams to integrate personalized recommendations for Chase credit cards, loans, and investment products
• Contribute to the strategic roadmap for next-generation mobile and web experiences, focusing on scalability and innovation
• Facilitate stakeholder alignment across JPMorgan Chase's Consumer & Community Banking division to deliver seamless customer journeys

Required Qualifications

• Bachelor's degree in Business, Computer Science, Design, or a related field
• 3+ years of experience in product management, user experience design, or a related role in fintech or financial services
• Proven track record of collaborating with cross-functional teams to deliver customer-facing digital products
• Strong understanding of mobile and web user interfaces, with experience in app discoverability and personalization features
• Experience working with data analytics to inform product decisions and optimize user engagement
• Knowledge of agile methodologies and product development lifecycle in a fast-paced environment
• Ability to thrive in a regulated industry, adhering to financial compliance standards

Preferred Qualifications

• MBA or advanced degree in a relevant field
• Experience at a major financial institution or tech company focused on consumer banking products
• Familiarity with A/B testing, user research, and metrics-driven product iteration
• Background in designing experiences for diverse customer segments in mobile banking apps
• Prior exposure to AI/ML-driven recommendation systems in financial services

Required Skills

• Product management and roadmap planning
• User experience (UX) design principles for mobile and web
• Data analysis and interpretation using tools like SQL or Google Analytics
• Agile/Scrum methodologies
• Cross-functional collaboration and stakeholder management
• Familiarity with financial products such as credit cards, loans, and investments
• A/B testing and experimentation frameworks
• Customer journey mapping and personalization strategies
• Regulatory compliance in fintech (e.g., GDPR, CCPA)
• Problem-solving and critical thinking
• Communication and presentation skills
• Technical aptitude with APIs, prototyping tools (e.g., Figma, Sketch)
• Metrics-driven decision making
• Adaptability in a dynamic, regulated environment
• Empathy for diverse customer needs in banking

Benefits

• Competitive base salary and performance-based annual incentive
• Comprehensive health benefits including medical, dental, and vision coverage
• 401(k) retirement savings plan with company match
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's learning programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Hybrid work model with flexibility for remote and in-office collaboration in New York
• Access to onsite fitness centers, wellness programs, and employee assistance services

JP Morgan Chase is an equal opportunity employer.