Sr Product Delivery Associate

Location: Columbus, OH, United States

Job Family: Product Portfolio & Delivery

About the Role

At JPMorgan Chase & Co., one of the world's leading financial services firms, we're seeking a Sr Product Delivery Associate to join our Product Portfolio & Delivery team in Columbus, OH. In this pivotal role, you'll drive the seamless delivery of innovative mobile solutions that empower millions of customers to manage their finances on the go. By leveraging user research, data-driven analysis, and cutting-edge technologies, you'll contribute to enhancing our mobile banking platform, ensuring it meets the evolving needs of retail and commercial clients while adhering to stringent industry regulations. This position offers the opportunity to work on high-impact projects that blend creativity with precision in a collaborative, fast-paced environment. Your key focus will be on leading cross-functional teams to ideate, develop, and launch mobile features such as secure payments, personalized financial insights, and intuitive account management tools. You'll conduct in-depth user studies to uncover insights into customer behaviors, analyze performance metrics to refine product roadmaps, and champion agile practices to accelerate delivery without compromising quality. At JPMC, innovation is at the heart of our digital transformation; you'll explore emerging trends like AI-powered fraud detection and blockchain for secure transactions, all while ensuring compliance with global financial standards like SOX and AML. This role demands a strategic thinker who can balance user-centric design with the operational rigor of a top-tier bank. As a Sr Product Delivery Associate, you'll report to the Product Delivery Manager and collaborate with global teams across technology, risk, and business lines. You'll mentor associates, facilitate stakeholder alignment, and drive continuous improvement in our mobile ecosystem, ultimately contributing to JPMC's mission of delivering superior client experiences in the competitive fintech landscape. If you're passionate about technology's role in financial empowerment and thrive in a role that combines analysis, innovation, and execution, this is your chance to make a meaningful impact at JPMorgan Chase.

Key Responsibilities

• Lead the end-to-end delivery of mobile solutions for JPMC's consumer banking products, ensuring seamless integration with core banking systems
• Conduct user research and analysis to identify pain points and opportunities in mobile banking experiences, such as payments and account management
• Collaborate with product managers, engineers, and designers to define requirements and prioritize features using agile methodologies
• Drive innovation by exploring emerging technologies like AI and blockchain to enhance mobile security and user engagement in financial services
• Monitor product performance through metrics and analytics, iterating based on user feedback and market trends in the fintech space
• Ensure all deliverables comply with JPMC's risk management and regulatory standards for financial data protection
• Facilitate cross-functional workshops and sprint planning to align on delivery timelines and quality benchmarks
• Support the rollout of mobile updates, including beta testing and post-launch optimization for global user bases
• Mentor junior team members on best practices in product delivery within a high-stakes banking environment
• Contribute to strategic roadmaps for JPMC's mobile portfolio, balancing innovation with operational efficiency

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
• Minimum of 5 years of experience in product delivery, project management, or agile methodologies within the financial services industry
• Proven track record of delivering mobile applications or digital solutions in a fast-paced environment
• Strong understanding of user experience (UX) principles and mobile development lifecycle
• Experience conducting user research, data analysis, and stakeholder collaboration
• Knowledge of regulatory compliance standards in banking and financial services, such as GDPR and PCI-DSS
• Ability to work collaboratively in cross-functional teams including developers, designers, and business analysts

Preferred Qualifications

• Master's degree in a relevant field or MBA with a focus on technology management
• Experience with mobile banking platforms or fintech innovations at a major financial institution
• Certification in Agile (e.g., Scrum Master) or Product Management (e.g., Certified Scrum Product Owner)
• Familiarity with JPMC's internal tools and processes for product delivery
• Prior exposure to AI-driven personalization in mobile financial apps

Required Skills

• Agile and Scrum methodologies
• User research and qualitative/quantitative analysis
• Mobile app development lifecycle (iOS/Android)
• UX/UI design principles
• Stakeholder management and communication
• Data analytics tools (e.g., Google Analytics, Tableau)
• Financial services regulations and compliance
• Project management software (e.g., Jira, Confluence)
• Innovation mindset for fintech solutions
• Cross-functional team collaboration
• Risk assessment in digital products
• Prototyping tools (e.g., Figma, Sketch)
• SQL and basic programming (e.g., Python for analysis)
• Problem-solving and critical thinking
• Adaptability in a dynamic banking environment

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JPMC's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Columbus campus
• Flexible work arrangements including hybrid options for work-life balance

JP Morgan Chase is an equal opportunity employer.