Strategic Partner Account Manager - Healthcare Payments - Vice President

Location: Philadelphia, PA, United States

Job Family: Client Advisory

About the Role

At JP Morgan Chase, we are at the forefront of transforming healthcare payments through innovative financial solutions that empower Electronic Health Record (EHR) providers and healthcare organizations. As a Strategic Partner Account Manager - Healthcare Payments - Vice President in our Client Advisory team, you will play a pivotal role in driving customer-centric strategies that address the unique challenges of our EHR clients. Based in Philadelphia, PA, you will collaborate across JP Morgan's global network to deliver tailored payment processing, treasury management, and digital solutions that enhance efficiency, ensure compliance, and support seamless revenue cycle management in the evolving healthcare landscape. Your primary focus will be on cultivating and expanding strategic partnerships with key EHR vendors and healthcare systems. You will analyze client needs, identify growth opportunities within JP Morgan's suite of services—including merchant services, real-time payments, and blockchain-enabled innovations—and lead the implementation of customized strategies. By leveraging your deep industry knowledge, you will navigate complex regulatory environments like HIPAA and value-based care models, while fostering long-term relationships that drive mutual success. This role demands a proactive approach to monitoring market trends, such as the shift toward interoperable payment systems, to position JP Morgan as a trusted advisor in healthcare fintech. Success in this position requires exceptional collaboration with internal stakeholders, from product development to risk and compliance teams, to co-create solutions that meet client expectations. You will conduct executive-level engagements, negotiate partnership agreements, and measure outcomes through KPIs like client retention and revenue growth. At JP Morgan Chase, you will contribute to our mission of enabling healthier financial futures for healthcare providers, while advancing your career in a dynamic, supportive environment that values innovation and client impact. Join us to shape the future of payments in one of the world's most critical industries.

Key Responsibilities

• Develop and execute customer-centric strategies to strengthen relationships with key EHR clients, ensuring alignment with their payment processing needs
• Collaborate with internal JP Morgan teams, including product, technology, and compliance, to design and deliver tailored payment solutions for healthcare providers
• Identify opportunities for upselling and cross-selling JP Morgan's treasury services, merchant acquiring, and digital payment platforms to EHR partners
• Monitor industry trends in healthcare payments, such as value-based care and digital transformation, to proactively advise clients on innovative solutions
• Manage a portfolio of strategic accounts, conducting regular business reviews and ensuring high client satisfaction and retention
• Lead negotiations for partnership agreements, focusing on mutual value creation and risk mitigation in compliance-heavy environments
• Analyze client feedback and performance metrics to refine strategies and contribute to JP Morgan's broader healthcare payments roadmap
• Represent JP Morgan at industry conferences and client events to build thought leadership in healthcare fintech
• Ensure all activities adhere to JP Morgan's risk management standards and regulatory requirements
• Mentor junior team members and foster a collaborative culture within the Client Advisory group

Required Qualifications

• Bachelor's degree in Business, Finance, Healthcare Administration, or a related field; advanced degree (MBA or equivalent) preferred
• Minimum of 8-10 years of experience in account management, client advisory, or sales within the financial services or healthcare payments sector
• Proven track record of managing strategic partnerships with Electronic Health Record (EHR) providers or healthcare technology firms
• Deep understanding of healthcare payment ecosystems, including regulatory compliance (e.g., HIPAA, PCI DSS) and reimbursement models
• Experience collaborating with cross-functional teams in a large financial institution to deliver integrated solutions
• Strong analytical skills with proficiency in financial modeling and data-driven decision-making
• Ability to travel up to 25% for client meetings and industry events

Preferred Qualifications

• Experience working with major EHR vendors such as Epic, Cerner, or Allscripts
• Knowledge of blockchain or emerging fintech innovations in healthcare payments
• Prior role in a Vice President-level position at a global bank or fintech company
• Certifications in healthcare finance (e.g., CHFP) or project management (e.g., PMP)
• Demonstrated success in driving revenue growth through strategic account expansion

Required Skills

• Strategic account management
• Healthcare payments expertise
• Client relationship building
• Cross-functional collaboration
• Financial analysis and modeling
• Regulatory compliance knowledge (HIPAA, PCI DSS)
• Negotiation and contract management
• Data analytics and reporting
• Industry trend forecasting
• Presentation and communication skills
• Project management
• Risk assessment
• Sales enablement
• Problem-solving
• Leadership and team influence

Benefits

• Competitive base salary and performance-based bonus structure, with total compensation reflecting Vice President level
• Comprehensive health, dental, and vision insurance plans for employees and dependents
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and other financial wellness benefits
• Wellness programs including gym memberships, mental health support, and onsite fitness facilities
• Flexible work arrangements, including hybrid options in Philadelphia, PA

JP Morgan Chase is an equal opportunity employer.