Strategy Senior Associate – Customer Growth & Experiences

Location: New York, NY, United States

Job Family: Analytics Solutions & Delivery

About the Role

At JPMorgan Chase, we are at the forefront of redefining banking experiences, and our Consumer & Community Banking division is seeking a Strategy Senior Associate – Customer Growth & Experiences to join our dynamic team in New York, NY. In this role, you will play a pivotal part in driving strategic priorities that fuel customer acquisition, engagement, and loyalty within our industry-leading card business. As a key contributor to product and portfolio strategy, you will analyze market trends, customer insights, and competitive landscapes to shape innovative solutions that enhance the cardholder journey. This position offers the opportunity to collaborate with elite teams across marketing, product, and technology, influencing the future of payments and consumer finance at one of the world's largest financial institutions. Your day-to-day responsibilities will involve conducting in-depth analyses of customer data to identify growth opportunities, developing compelling business cases for new card features, and supporting the execution of strategies that boost portfolio performance. You will partner closely with senior leaders to craft executive presentations that communicate strategic recommendations and track key metrics such as customer acquisition rates and experience satisfaction scores. By leveraging JPMorgan Chase's vast resources and data ecosystem, you will contribute to initiatives that not only drive revenue but also prioritize seamless, personalized experiences for millions of cardholders. This role demands a blend of analytical rigor and creative thinking to navigate the complexities of the financial services industry. Joining JPMorgan Chase means becoming part of a culture that values innovation, integrity, and inclusion. We empower our associates to make a meaningful impact while offering robust professional growth opportunities in a supportive environment. If you are passionate about strategy in consumer banking and eager to shape the next generation of card products, this position provides the platform to advance your career at a premier global firm.

Key Responsibilities

• Collaborate with cross-functional teams to define and execute strategic priorities for customer growth in the card business
• Support product and portfolio strategy development, including market analysis and competitive benchmarking
• Analyze customer data and trends to identify opportunities for enhancing user experiences and driving acquisition
• Develop business cases and financial models to evaluate new initiatives and growth strategies
• Partner with product, marketing, and technology teams to shape innovative card offerings
• Conduct research on emerging trends in payments and consumer finance to inform long-term strategy
• Prepare executive-level presentations and reports on strategy performance and recommendations
• Monitor key performance metrics and provide insights to optimize customer engagement and retention
• Contribute to the evolution of JPMorgan Chase's card portfolio to meet evolving customer needs

Required Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field
• 3-5 years of experience in strategy, consulting, or financial services
• Strong analytical skills with proficiency in data analysis and financial modeling
• Experience in product strategy or portfolio management within the consumer banking or payments sector
• Excellent communication and presentation skills for stakeholder engagement
• Ability to work in a fast-paced, collaborative environment

Preferred Qualifications

• MBA or advanced degree in a relevant discipline
• Prior experience in the credit card or consumer lending industry
• Familiarity with JPMorgan Chase's card products and services
• Knowledge of regulatory environments in financial services

Required Skills

• Strategic thinking and problem-solving
• Data analysis and visualization (e.g., Excel, Tableau)
• Financial modeling and forecasting
• Market research and competitive analysis
• Project management and prioritization
• Stakeholder communication and influence
• Customer-centric mindset
• Proficiency in Microsoft Office Suite
• Understanding of consumer behavior in financial services
• Agile methodologies for product development
• Risk assessment in banking regulations
• Team collaboration and leadership
• Adaptability to dynamic business environments
• Quantitative analysis skills

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JPMorgan Chase locations
• Flexible work arrangements and hybrid work options in New York

JP Morgan Chase is an equal opportunity employer.