Tech Risk and Controls Lead for Tech Resiliency

Location: Tampa, FL, United States

Job Family: Technology Risk & Services

About the Role

At JP Morgan Chase, we are at the forefront of financial innovation, powering the world's most important payments, markets, and securities services. As the Tech Risk and Controls Lead for Tech Resiliency in our Foundational Services organization, you will play a pivotal role in safeguarding the resilience of our technology infrastructure. This position, based in Tampa, FL, involves managing and coordinating the execution and strategy of business and technology resiliency activities, ensuring that our critical systems remain robust against disruptions in the dynamic financial services landscape. You will lead efforts to enhance operational continuity, mitigate risks from cyber threats and system failures, and align with stringent regulatory demands like those from the OCC and FFIEC, all while supporting JP Morgan's commitment to client trust and operational excellence. In this leadership role within the Technology Risk & Services category, you will oversee the development of comprehensive resiliency strategies, including the design of controls for disaster recovery, business continuity planning, and incident management. Collaborating closely with cross-functional teams across IT, operations, and business lines, you will drive the execution of resiliency testing programs, analyze potential vulnerabilities in our foundational technology platforms, and implement proactive measures to minimize downtime for essential banking services. Your work will directly contribute to maintaining the high availability of systems that handle trillions in transactions daily, ensuring JP Morgan Chase remains a resilient leader in global finance. We seek a strategic thinker with deep expertise in technology risk management to foster a culture of resiliency within Foundational Services. This role offers the opportunity to influence enterprise-wide initiatives, leverage cutting-edge tools for risk assessment, and grow within one of the world's largest financial institutions. If you are passionate about protecting financial ecosystems through innovative risk controls, join us in Tampa to help build a more secure and reliable future for JP Morgan Chase.

Key Responsibilities

• Develop and execute the strategy for Business and Technology Resiliency within Foundational Services, ensuring alignment with JP Morgan Chase's enterprise risk management framework
• Lead the coordination and execution of resiliency testing, including tabletop exercises, disaster recovery drills, and crisis simulations
• Identify, assess, and mitigate technology risks related to system outages, cyber threats, and operational disruptions in the financial services context
• Collaborate with technology teams to implement controls for resiliency, such as redundancy, failover mechanisms, and incident response protocols
• Monitor and report on key resiliency metrics and KPIs to senior leadership, ensuring compliance with regulatory standards
• Drive continuous improvement in resiliency programs by incorporating lessons learned from incidents and industry best practices
• Partner with business units to integrate resiliency into product development and IT operations, minimizing downtime for critical banking services
• Oversee the documentation and maintenance of resiliency policies, procedures, and control libraries
• Facilitate training and awareness programs on technology resiliency for Foundational Services teams

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Risk Management, or a related field
• Minimum of 8-10 years of experience in technology risk management, controls, or resiliency programs within the financial services industry
• Proven track record in leading business and technology resiliency initiatives, including disaster recovery and business continuity planning
• Strong understanding of regulatory requirements such as FFIEC, OCC, and Basel III guidelines for operational resilience in banking
• Experience in coordinating cross-functional teams across technology and business units in a large-scale financial institution
• Certification in risk management (e.g., CRISC, CISA) or resiliency frameworks (e.g., ISO 22301)
• Ability to manage complex projects with multiple stakeholders in a high-pressure environment

Preferred Qualifications

• Advanced degree (Master's or MBA) in a relevant discipline
• Experience working at a major financial institution like JP Morgan Chase or similar
• Knowledge of cloud resiliency practices and hybrid IT environments
• Familiarity with JP Morgan's internal risk and control frameworks
• Prior leadership role in technology audit or compliance functions

Required Skills

• Expertise in risk assessment and control frameworks (e.g., COSO, NIST)
• Proficiency in resiliency planning tools and software (e.g., ServiceNow, Archer)
• Strong knowledge of IT infrastructure, including networks, servers, and cloud services
• Analytical skills for evaluating technology risks and impacts on financial operations
• Project management abilities using methodologies like Agile or Waterfall
• Excellent communication and stakeholder management skills
• Leadership and team coordination in matrixed environments
• Regulatory compliance knowledge specific to banking and fintech
• Problem-solving in high-stakes, time-sensitive scenarios
• Data analysis and reporting using tools like Excel, Tableau, or Power BI
• Understanding of cybersecurity principles and threat modeling
• Adaptability to evolving technology landscapes in finance
• Attention to detail in policy development and auditing
• Interpersonal skills for cross-functional collaboration

Benefits

• Comprehensive health care coverage including medical, dental, and vision plans
• 401(k) Savings Plan with company match and immediate vesting
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Wellness programs with gym memberships, mental health support, and employee assistance services
• Stock purchase plan and performance-based bonuses
• Flexible work arrangements, including hybrid options in Tampa, FL
• Retirement planning resources and financial counseling services

JP Morgan Chase is an equal opportunity employer.