Tech Risk and Controls Lead - Operational Risk, Change Management

Location: Hyderabad, Telangana, India

Job Family: Technology Risk & Services

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through innovative technology and robust risk management. As the Tech Risk and Controls Lead - Operational Risk, Change Management in our Hyderabad office, you will play a pivotal role in leading a team of change management professionals within the Technology Risk & Services category. This position focuses on the CORE Change Management Operate function, where you will ensure that all technology changes align with operational risk standards, safeguarding our global banking operations against potential disruptions. Reporting to senior risk leadership, you will drive initiatives that enhance control effectiveness, mitigate risks in system deployments, and support the firm's commitment to regulatory compliance in a dynamic financial landscape. Your primary focus will be on overseeing end-to-end change management processes for technology projects, from initial risk assessments to post-implementation reviews. You will collaborate closely with cross-functional teams across technology, operations, and compliance to identify vulnerabilities in change initiatives, such as software upgrades or cloud migrations, and implement proactive controls tailored to JP Morgan's stringent standards. In this leadership role, you will mentor a team of experts, fostering a culture of excellence and continuous improvement while navigating complex regulatory environments like those governed by the Reserve Bank of India and international bodies. Your strategic insights will directly contribute to the resilience of our operations in the Asia-Pacific region, ensuring seamless delivery of services to millions of clients worldwide. We value professionals who thrive in high-impact environments and bring a blend of technical acumen and leadership prowess. This role offers the opportunity to influence JP Morgan Chase's risk management evolution, with exposure to cutting-edge tools and global projects. If you are passionate about operational excellence in financial technology and ready to lead transformative change, join us in Hyderabad to shape the secure future of banking.

Key Responsibilities

• Lead a team of change management professionals responsible for overseeing operational risk controls in technology projects at JP Morgan Chase
• Develop and implement risk assessment frameworks for change initiatives, ensuring compliance with firm-wide policies and regulatory requirements
• Collaborate with technology, business, and compliance teams to identify, mitigate, and monitor risks associated with system changes and deployments
• Drive the execution of CORE (Controls, Operations, Risk, and Efficiency) methodologies to enhance operational resilience in Hyderabad operations
• Conduct regular audits and reviews of change management processes to identify gaps and recommend improvements
• Provide expert guidance on risk controls for high-impact technology changes, including software updates and infrastructure migrations
• Foster a culture of risk awareness and accountability within the team and across stakeholders
• Report on key risk metrics and control effectiveness to senior leadership in the Technology Risk & Services category
• Mentor and develop team members to build capabilities in operational risk management
• Stay abreast of evolving financial regulations and integrate them into change management practices

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field; advanced degree preferred
• Minimum of 8-10 years of experience in technology risk management, operational risk, or change management within the financial services industry
• Proven leadership experience managing teams of 5+ professionals in risk and controls environments
• Strong understanding of regulatory frameworks such as Basel III, GDPR, and SOX compliance relevant to banking operations
• Experience in leading change management processes for technology initiatives in a large-scale financial institution
• Certification in risk management (e.g., CRISC, CISA) or project management (e.g., PMP)
• Ability to work in a fast-paced, global environment with cross-functional teams

Preferred Qualifications

• Experience at a major financial institution like JP Morgan Chase or similar
• Knowledge of JP Morgan's internal risk management tools and frameworks
• Advanced certification in operational risk or cybersecurity (e.g., CISSP)
• Prior experience in agile methodologies for change management in tech projects
• Familiarity with data privacy regulations specific to the Indian financial sector

Required Skills

• Expertise in operational risk management and control frameworks
• Proficiency in change management methodologies (e.g., ITIL, COBIT)
• Strong leadership and team management abilities
• Excellent communication and stakeholder engagement skills
• Analytical thinking for risk assessment and mitigation
• Knowledge of financial regulations and compliance standards
• Project management and agile/Scrum experience
• Technical understanding of banking systems and cybersecurity
• Problem-solving in complex, high-stakes environments
• Data analysis using tools like Excel, SQL, or Tableau
• Adaptability to regulatory changes in the financial sector
• Mentoring and coaching for team development
• Cross-functional collaboration in global teams
• Attention to detail in audit and reporting processes
• Strategic planning for risk and controls optimization

Benefits

• Competitive base salary and performance-based annual bonuses aligned with JP Morgan's compensation philosophy
• Comprehensive health insurance coverage including medical, dental, and vision plans for employees and dependents
• Retirement savings plan with generous company matching contributions to support long-term financial security
• Paid time off including vacation, sick leave, and parental leave to promote work-life balance
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs featuring fitness reimbursements and mental health support
• Global mobility options and relocation assistance for career growth within the firm
• Stock purchase plan allowing participation in JP Morgan Chase's equity with employee discounts

JP Morgan Chase is an equal opportunity employer.