Tech Risk and Controls - Tech Issue Management Oversight & Execution

Location: Jersey City, NJ, United States

Job Family: Technology Risk & Services

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through innovative technology solutions. As a Tech Risk and Controls - Tech Issue Management Oversight & Execution professional in our Technology Risk & Services category, you will play a pivotal role in enhancing the firm's risk posture. Based in Jersey City, NJ, this position involves leading governance, compliance, and risk management efforts focused on issue and audit management. You will work within a dynamic team to identify, assess, and resolve technology-related risks, ensuring that our global banking operations remain resilient and compliant with stringent regulatory standards set by bodies like the OCC and SEC. Your contributions will directly support JP Morgan Chase's commitment to operational excellence and client trust in a highly regulated industry. In this role, you will oversee the end-to-end execution of issue management processes, from identification through remediation, collaborating closely with technology, business, and compliance teams. You will conduct root cause analyses for tech incidents, develop robust control frameworks, and drive accountability across the organization to prevent recurrence of issues that could impact financial stability or customer data. By integrating risk management into agile development cycles and cloud-based infrastructures, you will help safeguard JP Morgan Chase's vast ecosystem of digital banking platforms, trading systems, and payment solutions. This position demands a proactive approach to staying ahead of emerging risks, such as those posed by cybersecurity threats or evolving fintech regulations, while fostering a culture of continuous improvement. Joining JP Morgan Chase means becoming part of a world-class institution that values innovation, integrity, and inclusion. You will have access to cutting-edge tools and resources to advance your career, while contributing to initiatives that serve millions of clients worldwide. This role offers the opportunity to influence strategic risk decisions at the intersection of technology and finance, making a tangible impact on the firm's long-term success and the broader financial services landscape.

Key Responsibilities

• Lead the oversight and execution of technology issue management processes to ensure timely resolution and mitigation of risks across JP Morgan Chase's technology platforms
• Collaborate with cross-functional teams to develop and maintain governance frameworks for tech risk and controls, aligning with firm-wide compliance standards
• Monitor and report on audit findings, regulatory issues, and internal control deficiencies, providing actionable insights to senior leadership
• Facilitate root cause analysis for technology incidents and implement corrective actions to enhance the firm's risk posture
• Ensure adherence to regulatory requirements and internal policies in issue management, including documentation and escalation protocols
• Partner with technology and business units to integrate risk management into development and operations workflows
• Conduct periodic reviews and testing of controls to identify gaps and recommend improvements in the financial services context
• Support the preparation and response to internal and external audits, ensuring comprehensive coverage of tech risks
• Drive continuous improvement initiatives in issue tracking systems and reporting tools used at JP Morgan Chase
• Mentor junior team members on best practices in tech risk oversight and execution

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• Minimum of 5 years of experience in technology risk management, compliance, or issue management within the financial services industry
• Proven track record in overseeing issue and audit management processes in a large-scale financial institution
• Strong understanding of regulatory requirements such as those from OCC, FDIC, and SEC relevant to technology risks
• Experience with governance frameworks and risk assessment methodologies in tech environments
• Ability to manage cross-functional teams and stakeholders in a high-pressure banking environment

Preferred Qualifications

• Advanced degree (Master's or MBA) in Risk Management or related discipline
• Certification such as CRISC, CISA, or CISSP
• Prior experience at a global bank like JP Morgan Chase in Tech Risk & Controls
• Familiarity with agile methodologies and DevOps practices in financial tech
• Knowledge of data privacy regulations like GDPR and CCPA in the context of tech issues

Required Skills

• Expertise in technology risk assessment and mitigation strategies
• Proficiency in regulatory compliance frameworks for financial institutions
• Strong analytical and problem-solving abilities
• Excellent communication and stakeholder management skills
• Knowledge of issue and audit management tools like Archer or ServiceNow
• Experience with data analytics and reporting in risk contexts
• Understanding of cybersecurity principles and controls
• Project management skills, including Agile and Waterfall methodologies
• Attention to detail and ability to handle complex, confidential information
• Leadership and team collaboration in multicultural environments
• Familiarity with financial services technology stacks (e.g., cloud platforms like AWS)
• Risk modeling and scenario analysis techniques
• Documentation and process improvement expertise
• Adaptability to evolving regulatory landscapes
• Interpersonal skills for influencing senior executives

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Jersey City location
• Flexible work arrangements and hybrid work options post-pandemic

JP Morgan Chase is an equal opportunity employer.