Technical Writer - Client Onboarding and Documentation

Location: Buenos Aires, Argentina

Job Family: Business Analysis

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to innovation and client excellence. The Technical Writer role within our Client Onboarding and Documentation (CO&D) team in Buenos Aires, Argentina, plays a crucial part in supporting our business analysis efforts. You will be responsible for crafting high-quality documentation that simplifies complex onboarding processes for clients in the financial services sector. This position requires a keen eye for detail and the ability to translate intricate regulatory and technical information into user-friendly materials, ensuring seamless experiences for our clients and internal teams. As part of a dynamic, global organization, you will contribute to enhancing operational efficiency and compliance in one of the world's most trusted financial institutions. In this role, you will collaborate closely with cross-functional teams, including business analysts, product managers, and compliance experts, to develop and maintain essential documentation such as process guides, API references, and training resources. Your work will directly impact how JP Morgan Chase onboard new clients, mitigating risks associated with anti-money laundering (AML) and know-your-customer (KYC) requirements. Based in our Buenos Aires office, you will thrive in a multicultural environment that values diversity and inclusion, while leveraging cutting-edge tools to produce documentation that meets the highest standards of clarity and precision. This is an opportunity to grow your career in a firm renowned for its leadership in investment banking, asset management, and commercial banking. We seek a proactive technical writer passionate about the financial industry, with a track record of delivering impactful documentation in fast-paced settings. If you excel at breaking down complex financial concepts and have a collaborative spirit, join JP Morgan Chase to help shape the future of client onboarding. This position offers not only professional challenges but also the chance to be part of a supportive community dedicated to excellence and innovation in Buenos Aires.

Key Responsibilities

• Develop and maintain comprehensive documentation for client onboarding processes, including user guides, process flows, and training materials
• Collaborate with business analysts, developers, and compliance teams to ensure accuracy and completeness of technical documents
• Create and update documentation for JP Morgan Chase's Client Onboarding and Documentation (CO&D) systems, adhering to firm-wide standards
• Translate complex financial concepts into accessible language for diverse audiences, including clients and internal stakeholders
• Review and edit existing documentation to align with regulatory changes and best practices in the financial services industry
• Conduct research and interviews with subject matter experts to gather requirements for new documentation projects
• Support training initiatives by developing e-learning modules and quick-reference guides for onboarding teams
• Ensure all documentation complies with JP Morgan Chase's information security and data privacy policies
• Participate in cross-functional meetings to provide input on documentation needs and improvements
• Monitor and incorporate feedback from users to continuously refine and enhance documentation quality

Required Qualifications

• Bachelor's degree in English, Technical Writing, Communications, or a related field
• At least 3 years of experience in technical writing, preferably in the financial services industry
• Proven ability to create clear, concise documentation for complex technical and business processes
• Strong understanding of client onboarding processes in banking and financial services
• Experience with documentation tools such as Microsoft Office Suite, Adobe FrameMaker, or MadCap Flare
• Fluency in English; proficiency in Spanish is highly desirable for the Buenos Aires location
• Ability to work collaboratively in a global team environment

Preferred Qualifications

• Experience working with JP Morgan Chase or similar large financial institutions
• Knowledge of regulatory compliance standards in financial services (e.g., KYC, AML)
• Certification in technical writing (e.g., from STC or similar organizations)
• Familiarity with agile methodologies and software development lifecycle
• Previous exposure to API documentation or user guides for financial platforms

Required Skills

• Technical writing and editing proficiency
• Knowledge of financial services terminology and regulations
• Documentation software expertise (e.g., MS Word, Visio, Confluence)
• Strong research and analytical skills
• Excellent written and verbal communication
• Attention to detail and accuracy
• Project management abilities
• Collaboration and teamwork
• Adaptability to changing priorities
• Understanding of client onboarding workflows
• Proficiency in English grammar and style guides (e.g., AP Style)
• Basic knowledge of XML or structured authoring
• Problem-solving in complex environments
• Time management and deadline adherence
• Cultural sensitivity for global teams

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan Chase's compensation structure
• Comprehensive health, dental, and vision insurance coverage for employees and eligible dependents
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Buenos Aires
• Global mobility support for career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.