Technology Media & Telecoms Relationship Manager - Payments - Associate

Location: Plano, TX, United States

Job Family: Relationship Manager

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of payments, and we're seeking a dynamic Technology Media & Telecoms Relationship Manager - Payments - Associate to join our Merchant Services team in Plano, TX. In this pivotal role, you will manage and curate high-value relationships within the strategic Technology, Media & Telecoms (TMT) client sector, driving the adoption of innovative payment solutions that empower some of the world's most influential companies. As part of a global leader in financial services, you will collaborate with cross-functional teams to deliver tailored merchant acquiring services, ensuring our TMT clients benefit from seamless, secure, and scalable payment processing that supports their digital transformation initiatives. Your day-to-day will involve engaging with C-level executives from tech innovators, media conglomerates, and telecom giants to understand their unique payment challenges and opportunities. You will develop customized account strategies to expand JP Morgan Chase's footprint in this vibrant sector, leveraging our cutting-edge platforms for everything from e-commerce transactions to B2B payments. By analyzing market trends and client data, you will provide actionable insights that enhance revenue streams and operational efficiency, all while upholding our commitment to regulatory excellence and risk management in the fast-evolving payments landscape. This position offers a unique opportunity to contribute to JP Morgan Chase's mission of enabling economic growth through technology-driven financial solutions. Based in our state-of-the-art Plano facility, you will thrive in a collaborative environment that values innovation, diversity, and professional growth. Join us to shape the payments experience for tomorrow's digital leaders and advance your career in one of the most exciting areas of global finance.

Key Responsibilities

• Build and maintain strategic relationships with key executives in the Technology, Media & Telecoms sector to drive merchant services adoption
• Identify and pursue new business opportunities within the TMT client portfolio, focusing on payment solutions and value-added services
• Collaborate with internal teams including product, risk, and compliance to tailor payment offerings for TMT-specific needs
• Conduct regular client meetings, presentations, and needs assessments to ensure high satisfaction and retention
• Monitor industry trends in TMT and payments to provide proactive advice and innovative solutions to clients
• Develop and execute account plans to achieve revenue targets and expand wallet share in merchant acquiring
• Support cross-selling of JP Morgan Chase's broader financial products, such as treasury services and capital markets
• Analyze client performance metrics and provide insights to enhance payment processing efficiency
• Participate in industry events and networking to represent JP Morgan Chase and foster new partnerships
• Ensure all client interactions comply with regulatory standards and internal risk policies

Required Qualifications

• Bachelor's degree in Business, Finance, Marketing, or a related field
• Minimum of 3-5 years of experience in relationship management, sales, or account management within the financial services or payments industry
• Proven track record of managing client relationships in the Technology, Media & Telecoms (TMT) sector
• Strong understanding of merchant services, payment processing, and digital payment solutions
• Excellent communication and negotiation skills with the ability to engage C-suite executives
• Willingness to travel up to 25% for client meetings and industry events
• Series 7 and/or Series 63 licenses preferred, or ability to obtain within 90 days

Preferred Qualifications

• MBA or advanced degree in Finance or related discipline
• Experience working with large-scale TMT clients such as tech giants or telecom providers
• Knowledge of regulatory compliance in payments and fintech (e.g., PCI DSS, GDPR)
• Prior experience at a major financial institution like JP Morgan Chase
• Fluency in additional languages relevant to TMT clients (e.g., Spanish for telecom markets)

Required Skills

• Relationship building and stakeholder management
• Sales and negotiation expertise
• Deep knowledge of payment ecosystems and merchant acquiring
• Industry insight into Technology, Media & Telecoms sectors
• Analytical skills for client data and performance metrics
• Proficiency in CRM tools like Salesforce
• Strong presentation and public speaking abilities
• Financial modeling and revenue forecasting
• Regulatory compliance awareness in fintech
• Project management for client implementations
• Adaptability to fast-paced, innovative environments
• Team collaboration across multidisciplinary groups
• Strategic thinking for long-term account growth
• Customer-centric problem-solving
• Digital literacy in payment technologies (e.g., APIs, mobile wallets)

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company match up to 6%
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Flexible work arrangements, including hybrid options in Plano, TX

JP Morgan Chase is an equal opportunity employer.