Technology Resiliency - Senior Associate

Location: Dublin, Ireland

Job Family: Business Resiliency

About the Role

At JP Morgan Chase, we are at the forefront of redefining banking through innovation and trust. Our digital bank, Chase UK, launched to deliver exceptional value and seamless experiences to customers across the UK and Ireland. As a Technology Resiliency Senior Associate in our Business Resiliency team based in Dublin, Ireland, you will play a pivotal role in safeguarding the reliability and security of our cutting-edge digital platforms. In this position, you will focus on building robust resiliency frameworks that ensure our technology infrastructure withstands disruptions, aligning with JP Morgan's global standards for operational excellence in the financial services industry. Your work will directly contribute to maintaining customer trust by minimizing risks in a highly regulated environment, where downtime can have significant implications. Key to this role is your ability to anticipate and mitigate technology risks in a dynamic digital banking landscape. You will collaborate with engineering, product, and compliance teams to integrate resiliency into every aspect of our operations, from cloud-based systems to real-time transaction processing. Responsibilities include leading resiliency testing exercises, such as chaos engineering simulations, and developing recovery strategies that comply with stringent regulations like those from the Central Bank of Ireland and the UK's Financial Conduct Authority. By leveraging data-driven insights, you will identify vulnerabilities in our ecosystem and implement proactive measures to enhance system uptime, ensuring Chase UK remains a leader in secure, resilient financial services. Joining JP Morgan Chase means becoming part of a world-class organization committed to innovation, diversity, and employee growth. In Dublin, you will thrive in a collaborative, hybrid work environment that supports professional development through access to industry-leading resources and mentorship. This role offers the opportunity to influence the future of digital banking while advancing your career in technology resiliency, all within a firm renowned for its stability and forward-thinking approach to the financial sector.

Key Responsibilities

• Develop and maintain technology resiliency strategies for Chase UK's digital banking platform to ensure uninterrupted service delivery
• Conduct regular risk assessments and vulnerability analyses on core systems, identifying potential disruptions in the financial services ecosystem
• Lead the creation and execution of business continuity plans, including disaster recovery simulations and failover procedures
• Collaborate with cross-functional teams, including IT, operations, and compliance, to integrate resiliency into product development cycles
• Monitor and report on key resiliency metrics, providing insights to senior leadership on emerging threats and mitigation strategies
• Facilitate training and awareness programs for staff on technology resiliency best practices in a regulated banking environment
• Support regulatory audits and ensure compliance with JP Morgan Chase's global standards and local Irish requirements
• Analyze post-incident reviews to enhance future resiliency measures and reduce downtime risks
• Innovate resiliency solutions leveraging emerging technologies like AI-driven monitoring for proactive threat detection
• Contribute to the evolution of Chase UK's technology infrastructure, aligning with JP Morgan's commitment to secure, customer-centric banking

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
• Minimum of 5 years of experience in technology resiliency, business continuity, or risk management within the financial services sector
• Proven track record in developing and implementing resiliency frameworks for large-scale digital banking platforms
• Strong understanding of regulatory requirements such as GDPR, PCI-DSS, and Central Bank of Ireland guidelines for financial institutions
• Experience with incident management, disaster recovery planning, and crisis response in a high-stakes environment
• Certification in business continuity (e.g., CBCP) or IT disaster recovery (e.g., ITIL or similar)
• Ability to work collaboratively in a cross-functional team across international locations

Preferred Qualifications

• Advanced degree (Master's or MBA) in Risk Management or Cybersecurity
• Experience in agile methodologies and DevOps practices for resiliency testing
• Prior exposure to cloud-based resiliency solutions (e.g., AWS, Azure) in a banking context
• Knowledge of UK and EU financial regulations specific to digital banking operations
• Familiarity with JP Morgan Chase's internal tools and processes for technology risk assessment

Required Skills

• Expertise in technology risk assessment and mitigation
• Proficiency in business continuity planning (BCP) and disaster recovery (DR)
• Strong analytical and problem-solving abilities
• Knowledge of financial regulations and compliance frameworks
• Experience with incident response and crisis management
• Familiarity with cybersecurity principles and threat modeling
• Project management skills, including Agile and Waterfall methodologies
• Excellent communication and stakeholder engagement
• Technical proficiency in tools like Jira, Confluence, or similar for tracking resiliency initiatives
• Understanding of cloud computing and infrastructure as code (IaC)
• Data analysis skills for monitoring system performance and risks
• Adaptability to fast-paced, evolving digital banking environments
• Team collaboration and leadership in multicultural settings
• Attention to detail in documentation and reporting
• Strategic thinking for long-term resiliency planning

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Hybrid work model with flexibility for work-life balance in Dublin
• Access to global mobility programs and career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.