Technology Support I - AWS/Linux

Location: Ciudad Autónoma de Buenos Aires, Argentina

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to innovation in technology. The Technology Support I - AWS/Linux role within our Production Management team in Ciudad Autónoma de Buenos Aires, Argentina, is pivotal in maintaining the reliability and performance of our cloud-based infrastructure. As a key member of the team, you will work closely with Technology and Business partners to deliver timely analysis and resolution of daily issues, ensuring seamless operations for our banking, investment, and asset management services. This position demands a proactive approach to supporting mission-critical systems that handle trillions in transactions, all while adhering to stringent regulatory standards in the financial industry. In this role, you will dive into the heart of our AWS/Linux environments, monitoring systems, troubleshooting incidents, and collaborating on resolutions that minimize impact to our global clients. Responsibilities include performing routine maintenance, optimizing resource utilization, and contributing to disaster recovery efforts, all within a dynamic 24/7 support framework. You will leverage your technical expertise to bridge the gap between development teams and business stakeholders, fostering a culture of continuous improvement and operational excellence at JP Morgan Chase. This is an opportunity to grow your career in a supportive environment that values diversity and innovation. Joining JP Morgan Chase means becoming part of a world-class organization that invests in your professional development and well-being. We offer competitive compensation, comprehensive benefits, and pathways for advancement in our technology support functions. If you are passionate about technology in finance and ready to contribute to a team that powers one of the world's most trusted financial institutions, apply today to make an impact in Buenos Aires.

Key Responsibilities

• Monitor and triage production issues in AWS/Linux environments, ensuring minimal downtime for critical financial systems
• Collaborate with Technology and Business partners to analyze root causes of incidents and implement timely resolutions
• Perform routine maintenance, patching, and upgrades on Linux servers hosted in AWS
• Document incidents, resolutions, and knowledge base articles to support team efficiency and regulatory compliance
• Escalate complex issues to senior engineers while providing detailed handoffs in a fast-paced banking operations setting
• Conduct performance tuning and capacity planning for AWS resources to support high-volume transaction processing
• Participate in on-call rotations to handle urgent production support for global JP Morgan Chase applications
• Assist in disaster recovery testing and business continuity planning for financial services infrastructure
• Ensure adherence to security protocols and audit requirements in all support activities

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 1-2 years of experience in IT support, system administration, or production management
• Proficiency in Linux operating systems and AWS cloud services
• Strong understanding of networking, troubleshooting, and incident management in a financial services environment
• Excellent communication skills in English and Spanish, with the ability to collaborate across global teams
• Availability for on-call rotations and shift work to support 24/7 production environments
• Familiarity with compliance standards such as PCI-DSS and SOX relevant to banking operations

Preferred Qualifications

• Experience in a large-scale financial institution like JP Morgan Chase
• Certifications such as AWS Certified SysOps Administrator or Red Hat Certified System Administrator
• Knowledge of scripting languages like Python or Bash for automation
• Prior exposure to monitoring tools like Splunk or Prometheus in cloud environments
• Understanding of agile methodologies and DevOps practices in technology support

Required Skills

• Linux system administration and command-line proficiency
• AWS services including EC2, S3, VPC, and CloudWatch
• Troubleshooting complex technical issues in production environments
• Incident management and root cause analysis
• Scripting and automation using Bash or Python
• Networking fundamentals (TCP/IP, DNS, firewalls)
• Monitoring and logging tools (e.g., Splunk, ELK Stack)
• Strong problem-solving and analytical thinking
• Effective communication and collaboration across teams
• Time management in high-pressure, deadline-driven settings
• Knowledge of security best practices in financial systems
• Familiarity with CI/CD pipelines and version control (e.g., Git)
• Adaptability to evolving cloud technologies
• Attention to detail for compliance and auditing
• Team-oriented mindset for cross-functional partnerships

Benefits

• Competitive base salary and performance-based bonuses aligned with financial services industry standards
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan's internal training programs and certifications
• Employee assistance programs for mental health and wellness support
• Flexible work arrangements, including hybrid options in Buenos Aires
• Global mobility and career advancement paths within JP Morgan Chase's technology divisions

JP Morgan Chase is an equal opportunity employer.