Technology Support I - Bilingual Spanish or Portuguese

Location: Tampa, FL, United States

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to innovation and excellence in technology support. As a Technology Support I - Bilingual Spanish or Portuguese, you will play a vital role in ensuring the seamless operational stability and performance of our end-to-end application infrastructure. Based in our Tampa, FL office, this position within the Technology Support category involves providing essential first-line support for critical systems that power banking, investment, and asset management services. You will contribute to maintaining the reliability of platforms that handle trillions in transactions daily, all while adhering to stringent regulatory standards in the financial industry. Your day-to-day responsibilities will include monitoring system health, diagnosing and resolving technical incidents, and collaborating with global teams to deliver high-quality service. With bilingual capabilities in Spanish or Portuguese, you will support diverse client bases and international operations, facilitating clear communication during high-pressure situations. This role demands a proactive approach to infrastructure maintenance, from routine checks to emergency responses, ensuring minimal downtime for our clients and internal stakeholders. You will leverage tools and processes unique to JP Morgan Chase to document issues, track resolutions, and drive continuous improvements in service delivery. We value professionals who thrive in dynamic environments and are passionate about technology's role in finance. This entry-level support position offers opportunities for growth within one of the world's largest banks, with exposure to cutting-edge technologies and mentorship from seasoned experts. If you are detail-oriented, technically adept, and eager to make an impact on global financial operations, join us in Tampa to support the backbone of JP Morgan Chase's technological ecosystem.

Key Responsibilities

• Provide first-line technical support for end-to-end application infrastructure, ensuring operational stability for JP Morgan Chase's global financial services platforms
• Monitor and maintain technology systems to prevent disruptions in trading, payments, and client servicing applications
• Troubleshoot and resolve incidents related to hardware, software, and network issues in a 24/7 support environment
• Communicate effectively with end-users, including bilingual support in Spanish or Portuguese for international clients and teams
• Collaborate with engineering and development teams to implement fixes and enhancements for infrastructure services
• Perform routine maintenance, backups, and updates to ensure compliance with financial industry standards and security protocols
• Document support activities, incidents, and resolutions in JP Morgan's internal ticketing systems like ServiceNow
• Assist in disaster recovery testing and contribute to business continuity plans for critical financial operations
• Analyze performance metrics to identify potential issues and recommend proactive improvements
• Support user training and knowledge sharing on technology best practices within the organization

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• 1-2 years of experience in technology support, IT operations, or a similar role within the financial services industry
• Proficiency in bilingual communication (Spanish or Portuguese) with the ability to handle technical inquiries in both English and the secondary language
• Strong understanding of IT infrastructure, including servers, networks, and application support
• Experience with troubleshooting and resolving technical issues in a fast-paced environment
• Knowledge of financial services regulations and data security standards such as PCI-DSS or SOX
• Ability to work flexible hours, including nights and weekends, to support global operations

Preferred Qualifications

• Experience supporting technology infrastructure in a banking or financial institution like JP Morgan Chase
• Familiarity with cloud platforms such as AWS, Azure, or JP Morgan's internal cloud services
• Certifications like CompTIA A+, ITIL Foundation, or Cisco CCNA
• Previous exposure to monitoring tools like Splunk, Nagios, or similar for performance analytics
• Demonstrated ability to collaborate with cross-functional teams in a multicultural setting

Required Skills

• Technical troubleshooting and problem-solving
• Knowledge of IT infrastructure (servers, networks, storage)
• Bilingual proficiency in Spanish or Portuguese
• Customer service and communication skills
• Familiarity with monitoring and alerting tools (e.g., Splunk, Zabbix)
• Understanding of scripting languages like Python or Bash for automation
• Experience with ticketing systems (e.g., ServiceNow, Jira)
• Data security and compliance awareness in financial services
• Team collaboration and cross-functional coordination
• Analytical thinking for performance optimization
• Adaptability to shifting priorities in a high-stakes environment
• Attention to detail in documentation and reporting
• Basic knowledge of cloud computing and virtualization
• Time management for handling multiple incidents
• Interpersonal skills for multicultural team interactions

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement and professional development programs for career growth
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Flexible work arrangements and hybrid options for work-life balance
• Access to on-site childcare, transportation subsidies, and employee assistance programs

JP Morgan Chase is an equal opportunity employer.