Technology Support I

Location: Buenos Aires, Argentina

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to innovation and operational excellence. The Technology Support I role in our Buenos Aires office is pivotal in ensuring the seamless performance of our technology infrastructure that powers everything from high-frequency trading platforms to secure client banking services. As a Technology Support I, you will be at the forefront of maintaining end-to-end application stability, providing essential support to our global teams and contributing to the reliability of systems that handle trillions in assets daily. This position offers an exciting opportunity to grow within a dynamic environment where technology drives financial success, all while being part of a collaborative team in one of Latin America's key financial hubs. In this role, you will monitor critical systems, diagnose and resolve technical issues, and collaborate with engineers and stakeholders to deliver uninterrupted service. Your day-to-day responsibilities will include troubleshooting infrastructure components, documenting incidents, and ensuring adherence to JP Morgan's stringent compliance and security standards, which are vital in the regulated financial sector. You will engage with diverse technologies supporting our investment banking, asset management, and consumer banking divisions, gaining exposure to cutting-edge tools that enhance operational efficiency and client trust. We value professionals who thrive in fast-paced settings and are passionate about technology's role in finance. Joining JP Morgan Chase means access to world-class resources, mentorship from industry leaders, and pathways for career progression in a firm renowned for its inclusive culture and commitment to employee development. If you are ready to support the backbone of global finance from Buenos Aires, apply today to be part of our mission to enable economic growth through innovative technology solutions.

Key Responsibilities

• Monitor and maintain operational stability of technology services supporting JP Morgan Chase's global financial applications
• Provide first-line technical support for end-to-end infrastructure, resolving incidents related to servers, networks, and applications
• Collaborate with cross-functional teams in Buenos Aires and international offices to ensure seamless service delivery
• Perform routine diagnostics, patching, and updates to minimize downtime in critical financial systems
• Document support activities, incidents, and resolutions in compliance with JP Morgan's operational standards
• Assist in the implementation of new technology deployments while adhering to financial regulatory requirements
• Escalate complex issues to senior support teams and track resolution progress
• Contribute to continuous improvement initiatives for technology infrastructure performance
• Ensure data security and confidentiality in all support activities, aligning with JP Morgan's risk management policies
• Participate in on-call rotations to support 24/7 availability for trading and banking operations

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 1-2 years of experience in IT support or technology operations within a financial services environment
• Strong understanding of application infrastructure and end-to-end service delivery
• Proficiency in troubleshooting hardware, software, and network issues
• Excellent communication skills in English and Spanish, with the ability to interact with global teams
• Availability for shift work, including nights and weekends, to support 24/7 operations
• Basic knowledge of compliance standards in the financial industry, such as data security protocols

Preferred Qualifications

• Experience in a banking or financial institution like JP Morgan Chase
• Familiarity with cloud platforms such as AWS or Azure used in financial tech stacks
• Certifications like CompTIA A+, ITIL Foundation, or similar IT support credentials
• Previous exposure to monitoring tools for application performance in high-stakes environments
• Knowledge of agile methodologies applied to technology support in fintech

Required Skills

• Technical troubleshooting and problem-solving
• Knowledge of operating systems (Windows, Linux)
• Networking fundamentals (TCP/IP, LAN/WAN)
• Application monitoring tools (e.g., Splunk, Nagios)
• Basic scripting (Python, Bash)
• Customer service and user support
• Attention to detail in high-pressure environments
• Team collaboration and communication
• Time management for shift-based operations
• Understanding of cybersecurity basics
• Analytical thinking for incident root cause analysis
• Adaptability to evolving financial tech landscapes
• Documentation and reporting skills
• Compliance awareness in regulated industries
• Multilingual proficiency (English/Spanish)

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan Chase's compensation structure
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave policies
• Professional development opportunities, such as tuition reimbursement and access to internal training programs
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements and hybrid options where applicable
• Global mobility support for career advancement within JP Morgan Chase's international network

JP Morgan Chase is an equal opportunity employer.