Technology Support I - Java, Python, SQL, AWS.

Location: Bengaluru, Karnataka, India

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. Our technology teams play a pivotal role in delivering innovative solutions that power secure, efficient, and reliable services to clients worldwide. The Technology Support I role in Bengaluru, India, focuses on ensuring seamless operational stability and performance for end-to-end application infrastructure. As part of our Technology Support category, you will support critical systems that handle high-volume financial transactions, risk assessments, and client data processing, contributing to the firm's commitment to excellence in a highly regulated industry. In this position, you will be responsible for monitoring, troubleshooting, and optimizing Java, Python, SQL, and AWS-based applications to maintain 99.9% uptime for production environments. You will collaborate with cross-functional teams including developers, operations engineers, and compliance officers to resolve incidents swiftly, automate repetitive tasks, and enhance system resilience. Specific duties include performing root cause analysis on disruptions to trading platforms or payment systems, deploying cloud resources on AWS to scale infrastructure during peak market hours, and ensuring adherence to financial regulations like SOX and data privacy standards. This role demands a proactive approach to support, with opportunities to innovate in areas like AI-driven monitoring for fraud detection and real-time analytics. We seek candidates passionate about technology in finance, with a strong foundation in the required skills and a drive to thrive in a dynamic, global organization. Joining JP Morgan Chase offers not only professional growth through our renowned training programs but also the chance to impact the future of banking. In Bengaluru's vibrant tech hub, you will work in a collaborative environment that values diversity and inclusion, supporting initiatives that drive sustainable financial solutions for communities worldwide.

Key Responsibilities

• Monitor and maintain end-to-end application infrastructure to ensure operational stability and high availability for JP Morgan Chase's financial platforms
• Troubleshoot and resolve issues in Java-based applications, Python scripts, and SQL databases impacting trading and client services
• Deploy and manage AWS resources to support scalable cloud infrastructure for global financial operations
• Perform root cause analysis on system incidents and implement preventive measures to minimize downtime
• Collaborate with development teams to support application releases and enhancements in a regulated financial environment
• Automate routine support tasks using Python to improve efficiency in transaction processing and data analytics
• Ensure compliance with security protocols and data integrity standards for sensitive financial information
• Provide 24/7 on-call support for critical production issues affecting market operations
• Document support processes and contribute to knowledge base for technology support best practices
• Assist in performance tuning of databases and applications to handle high-volume financial workloads

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in technology support or operations within a financial services environment
• Proficiency in Java programming for application troubleshooting and development support
• Strong knowledge of Python scripting for automation and data processing tasks
• Experience with SQL for database querying and performance optimization
• Familiarity with AWS cloud services, including EC2, S3, and Lambda
• Ability to work in a fast-paced, 24/7 operational support environment

Preferred Qualifications

• Experience supporting trading or risk management systems in banking
• Certification in AWS (e.g., AWS Certified Developer or Solutions Architect)
• Knowledge of financial regulations such as GDPR, SOX, or PCI-DSS compliance
• Prior experience with CI/CD pipelines using tools like Jenkins or Git
• Master's degree in a relevant technical field

Required Skills

• Java development and debugging
• Python scripting and automation
• SQL query optimization and database management
• AWS cloud architecture and services
• Incident management and root cause analysis
• Problem-solving in high-pressure environments
• Knowledge of financial systems and trading platforms
• Version control with Git
• Monitoring tools like Splunk or ELK Stack
• Agile methodologies and DevOps practices
• Communication and collaboration skills
• Attention to detail for compliance and accuracy
• Time management in 24/7 operations
• Basic networking and Linux/Unix administration
• Data security and encryption principles

Benefits

• Competitive base salary and performance-based bonuses aligned with financial industry standards
• Comprehensive health, dental, and vision insurance coverage for employees and families
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development programs with access to certifications and training in AWS and financial technologies
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements including hybrid options in Bengaluru
• Global mobility opportunities within JP Morgan Chase's international network

JP Morgan Chase is an equal opportunity employer.