Technology Support I - Production

Location: Houston, TX, United States

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to innovation and excellence in technology. As a Technology Support I - Production in our Houston, TX office, you will play a vital role in ensuring the seamless operational stability and performance of our end-to-end application infrastructure. This position within the Technology Support category involves providing hands-on support for production environments that power critical banking operations, including trading platforms, payment systems, and client data services. You will contribute to maintaining the high availability and reliability of systems that handle trillions in daily transactions, upholding our reputation for secure and efficient financial services delivery. In this role, you will monitor production systems using advanced tools, respond to incidents in real-time, and collaborate with cross-functional teams to resolve issues that could impact business continuity. Responsibilities include performing routine maintenance, analyzing performance metrics, and documenting processes to support JP Morgan's global operations. Working in a dynamic 24/7 environment, you will adhere to strict regulatory standards such as those from the SEC and Federal Reserve, ensuring all activities align with our risk management framework. This is an opportunity to gain exposure to cutting-edge technologies while supporting the backbone of one of the world's largest financial institutions. We value professionals who thrive in fast-paced settings and are passionate about technology in finance. Joining JP Morgan Chase means access to world-class resources, mentorship from industry leaders, and pathways for career growth. If you have a solid foundation in IT support and a keen interest in the financial sector, this role offers a platform to make a meaningful impact on our clients and the broader economy.

Key Responsibilities

• Monitor and maintain production technology environments to ensure 99.99% uptime for critical financial applications
• Provide first-line support for incidents affecting application infrastructure, including root cause analysis and resolution
• Collaborate with development and operations teams to deploy updates and patches in a controlled manner
• Perform routine health checks and performance tuning on servers, networks, and databases supporting trading platforms
• Document operational procedures and contribute to knowledge bases for JP Morgan's global technology support
• Escalate complex issues to senior support levels while minimizing impact on business operations
• Ensure adherence to regulatory requirements such as SOX and GDPR in all support activities
• Participate in disaster recovery drills and contribute to business continuity planning for financial services
• Analyze system logs and metrics to proactively identify potential disruptions in production services
• Support end-users in Houston and remote teams with technology issues related to core banking infrastructure

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 1-2 years of experience in IT support, operations, or production environments
• Strong understanding of application infrastructure and end-to-end service delivery in financial services
• Proficiency in monitoring tools and basic troubleshooting of technology systems
• Ability to work in a fast-paced, 24/7 operational environment with on-call rotations
• Excellent communication skills for collaborating with cross-functional teams in a global financial institution
• Knowledge of compliance and risk management standards in the banking sector

Preferred Qualifications

• Experience in supporting financial trading systems or core banking applications at a major bank
• Familiarity with JP Morgan Chase's internal tools and processes for technology operations
• Certifications such as CompTIA A+, ITIL Foundation, or AWS Certified Cloud Practitioner
• Prior exposure to high-availability production environments in the financial industry
• Understanding of cybersecurity best practices for protecting sensitive financial data

Required Skills

• Proficiency in Linux/Unix and Windows server administration
• Experience with monitoring tools like Splunk, Nagios, or SolarWinds
• Knowledge of networking protocols (TCP/IP, DNS, VPN) and firewalls
• Scripting skills in Python, Bash, or PowerShell for automation
• Understanding of cloud platforms such as AWS or Azure in hybrid environments
• Incident management and ticketing systems like ServiceNow or Jira
• Database basics (SQL queries, Oracle, or MySQL) for troubleshooting
• Strong problem-solving and analytical thinking
• Effective verbal and written communication for stakeholder updates
• Team collaboration and adaptability in high-pressure financial settings
• Attention to detail for compliance and error-free operations
• Time management to handle multiple priorities in 24/7 support
• Basic cybersecurity awareness (SIEM tools, vulnerability scanning)
• Customer service orientation for end-user support in banking
• Familiarity with agile methodologies in technology delivery

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for certifications
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase facilities
• Global mobility opportunities and career advancement paths within the firm

JP Morgan Chase is an equal opportunity employer.