Technology Support II

Location: Bengaluru, Karnataka, India

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to innovation and excellence in technology. As a Technology Support II in our Bengaluru office, you will play a pivotal role in maintaining the seamless operation of critical systems that power our banking, investment, and asset management services. This position involves providing advanced technical support to ensure high availability and performance of IT infrastructure, directly contributing to the stability of our global operations. You will work in a dynamic environment where technology drives financial innovation, supporting everything from trading platforms to client-facing applications in a highly regulated industry. Your day-to-day responsibilities will include diagnosing and resolving complex technical issues, monitoring system health, and collaborating with engineering teams to prevent disruptions. In this key support role, you will leverage your expertise to optimize performance, adhere to strict compliance standards like those set by RBI and international regulators, and enhance user productivity across JP Morgan's vast network. This is an opportunity to grow within a firm renowned for its technological prowess, where your contributions help safeguard billions in transactions daily. We value professionals who thrive in collaborative, fast-paced settings and are passionate about technology in finance. Joining JP Morgan Chase means access to world-class resources, mentorship from industry leaders, and a chance to advance your career in one of the most influential financial institutions globally. If you are ready to drive efficiency and reliability in a role that matters, apply today to be part of our Bengaluru technology hub.

Key Responsibilities

• Provide tier-2 technical support for hardware, software, and network issues to ensure minimal downtime for trading and banking operations
• Monitor system performance and proactively identify potential disruptions in JP Morgan's global infrastructure
• Troubleshoot and resolve incidents related to desktop, server, and application environments using diagnostic tools
• Collaborate with cross-functional teams to implement fixes and upgrades that enhance system stability and efficiency
• Document support activities, maintain knowledge base articles, and contribute to post-incident reviews
• Assist in user training on technology tools and best practices to support secure and efficient workflows
• Ensure compliance with JP Morgan's security protocols and financial regulations during all support activities
• Participate in on-call rotations to handle urgent issues outside business hours
• Analyze support trends to recommend process improvements for technology reliability
• Support deployment of new technologies aligned with JP Morgan's digital transformation initiatives

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 2-3 years of experience in IT support or technical operations within a financial services environment
• Strong understanding of networking, hardware, and software troubleshooting
• Experience with ticketing systems and incident management processes
• Knowledge of cybersecurity best practices and compliance standards in banking
• Ability to work in a fast-paced, 24/7 operational environment
• Proficiency in English communication, both verbal and written

Preferred Qualifications

• Certification in ITIL, CompTIA A+, or similar IT support credentials
• Experience supporting trading platforms or financial applications at a global bank
• Familiarity with cloud technologies like AWS or Azure in a hybrid environment
• Previous role in a multinational financial institution like JP Morgan Chase
• Knowledge of regulatory requirements such as GDPR or SOX in financial tech support

Required Skills

• Technical troubleshooting and root cause analysis
• Knowledge of Windows and Linux operating systems
• Networking protocols (TCP/IP, DNS, DHCP)
• Experience with Active Directory and user access management
• Scripting basics in PowerShell or Python
• Incident ticketing and SLA management
• Customer service and problem-solving orientation
• Attention to detail and analytical thinking
• Team collaboration and communication skills
• Adaptability in high-pressure financial environments
• Understanding of financial software like Bloomberg or Reuters
• Basic cybersecurity awareness (firewalls, antivirus)
• Time management for multitasking support requests
• Documentation and reporting proficiency

Benefits

• Competitive base salary and performance-based bonuses aligned with financial industry standards
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs with access to JP Morgan's learning academy and certifications
• Employee wellness initiatives, including gym memberships and mental health support
• Flexible work arrangements and hybrid options for work-life balance
• Global mobility opportunities within JP Morgan Chase's international network

JP Morgan Chase is an equal opportunity employer.