Technology Support II

Location: Ciudad Autónoma de Buenos Aires, Argentina

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in Latin America, including our state-of-the-art operations in Ciudad Autónoma de Buenos Aires, Argentina. As a Technology Support II on our Technology Operations team, you will play a pivotal role in bridging the gap between operations and technology support groups. This position involves ensuring the reliability and efficiency of critical IT systems that power our banking, investment, and asset management services. You will work in a dynamic environment where precision and quick response times are essential to supporting our clients' financial needs in a highly regulated industry. Your day-to-day responsibilities will include monitoring system performance, diagnosing issues in real-time, and collaborating with cross-functional teams to resolve disruptions that could impact trading platforms or data processing. As a liaison, you will communicate technical details to non-technical stakeholders, ensuring alignment on priorities and solutions. This role demands a deep understanding of financial services technology, where downtime can have significant implications, and you will contribute to proactive measures like system audits and process improvements to uphold JP Morgan's commitment to operational excellence and client trust. We value innovation and continuous learning, offering opportunities to engage with cutting-edge technologies while adhering to global standards like those from the Basel Committee and local Argentine regulations. Joining our team in Buenos Aires means becoming part of a supportive, inclusive culture that fosters professional growth and work-life balance. If you are passionate about technology's role in finance and ready to contribute to one of the world's most respected institutions, this position offers a rewarding path to advance your career at JP Morgan Chase.

Key Responsibilities

• Act as the primary liaison between Technology Operations and support groups to ensure seamless issue resolution
• Monitor and maintain IT systems critical to JP Morgan Chase's banking and trading operations in Argentina
• Troubleshoot and escalate complex technical incidents affecting financial applications and data integrity
• Collaborate with global teams to implement technology updates and patches compliant with industry regulations
• Document support processes and contribute to knowledge bases for efficient team operations
• Perform root cause analysis on system disruptions to prevent future occurrences in high-volume trading environments
• Support end-users in the Buenos Aires office, including traders and operations staff, with hardware and software needs
• Ensure adherence to security protocols and conduct regular audits of technology infrastructure
• Participate in disaster recovery planning and testing for business continuity in financial services
• Assist in the onboarding of new technology tools and integrations specific to JP Morgan's ecosystem

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 2-3 years of experience in technology support or operations within a financial services environment
• Strong understanding of IT infrastructure, including servers, networks, and cloud services
• Proficiency in troubleshooting and resolving technical issues in a high-stakes banking setting
• Excellent communication skills in English and Spanish, with experience liaising between technical and non-technical teams
• Knowledge of regulatory compliance standards such as GDPR and local Argentine financial regulations
• Ability to work in a fast-paced, 24/7 operational environment with on-call rotation

Preferred Qualifications

• Experience with JP Morgan Chase's internal tools and systems, such as proprietary trading platforms
• Certification in ITIL, CompTIA, or similar IT support frameworks
• Familiarity with agile methodologies and DevOps practices in financial technology
• Previous role in a global financial institution handling cross-border operations
• Advanced degree or specialized training in cybersecurity for financial services

Required Skills

• Technical troubleshooting and problem-solving
• Knowledge of networking protocols (TCP/IP, LAN/WAN)
• Proficiency in operating systems (Windows, Linux)
• Experience with monitoring tools like Splunk or Nagios
• Scripting skills in Python or PowerShell for automation
• Understanding of cloud platforms (AWS, Azure) in financial contexts
• Strong analytical and diagnostic abilities
• Excellent verbal and written communication
• Interpersonal skills for stakeholder management
• Time management in high-pressure environments
• Attention to detail for compliance and accuracy
• Adaptability to evolving technology trends
• Team collaboration and cross-functional coordination
• Basic cybersecurity awareness (firewalls, encryption)
• Customer service orientation for end-user support

Benefits

• Competitive base salary and performance-based annual bonuses aligned with financial industry standards
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in the Buenos Aires location
• Global mobility support for career advancement within JP Morgan Chase's international network

JP Morgan Chase is an equal opportunity employer.