Technology Support III - Application Owner - GLCM Postings

Location: BOURNEMOUTH, DORSET, United Kingdom

Job Family: Technology Support

About the Role

At J.P. Morgan Chase, we are a leading global financial services firm with operations serving millions of customers, investors, and businesses worldwide. As a Technology Support III - Application Owner - GLCM Postings in our Bournemouth, Dorset office, you will play a pivotal role in owning the lifecycle, risk management, controls, and transaction lifecycle management (TLM) for critical applications within our Global Liquidity and Cash Management (GLCM) domain. This position demands a strategic thinker who can ensure seamless application performance while upholding the highest standards of compliance and operational resilience in a fast-paced banking environment. You will partner closely with business units, IT development teams, and global operations to drive efficiency and mitigate risks associated with financial postings and liquidity solutions. Your core responsibilities will include overseeing the end-to-end application lifecycle, from initial deployment to ongoing maintenance and eventual decommissioning, with a focus on GLCM Postings systems that handle high-volume transaction processing. You will proactively identify and remediate application breaks, conduct risk assessments, and implement robust controls to comply with regulations like SOX and GDPR. By collaborating with cross-functional teams, you will facilitate incident resolution, performance optimization, and strategic enhancements that align with J.P. Morgan's commitment to innovation in financial technology. This role requires a deep understanding of how technology supports global cash management, ensuring minimal disruptions to client services and internal processes. In this impactful position, you will contribute to J.P. Morgan Chase's culture of excellence by leading audits, stakeholder engagements, and continuous improvement initiatives. Bournemouth's dynamic tech hub provides an ideal setting for hybrid work, fostering collaboration in a supportive environment. If you thrive in a role that combines technical expertise with financial acumen, join us to shape the future of liquidity management at one of the world's most respected financial institutions.

Key Responsibilities

• Own the full application lifecycle for GLCM Postings systems, from design and development to deployment, maintenance, and decommissioning
• Identify, assess, and mitigate risks associated with application performance, security, and operational integrity
• Develop and maintain robust controls to ensure compliance with internal J.P. Morgan policies and external regulatory standards
• Manage transaction lifecycle management (TLM) processes, overseeing end-to-end posting activities for global liquidity and cash management
• Collaborate with business and IT teams to remediate application breaks, incidents, and vulnerabilities in a timely manner
• Monitor application health, performance metrics, and user feedback to drive continuous improvements
• Lead stakeholder engagements to align technology solutions with business objectives in the financial services domain
• Conduct regular audits and testing to validate control effectiveness and compliance adherence
• Facilitate knowledge transfer and training for support teams on GLCM application functionalities
• Contribute to strategic initiatives for technology enhancements in J.P. Morgan's global operations

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• Minimum of 5 years of experience in application support, lifecycle management, or technology ownership within the financial services industry
• Proven track record in managing risk, controls, and compliance for financial applications, particularly in global liquidity and cash management
• Strong understanding of regulatory requirements such as GDPR, SOX, and Basel III in the context of banking technology
• Experience collaborating with cross-functional teams including business stakeholders, IT development, and operations
• Certification in ITIL, COBIT, or similar frameworks for IT service management
• Demonstrated ability to lead remediation efforts for application breaks and incidents in a high-stakes financial environment

Preferred Qualifications

• Advanced degree or MBA in Finance or Business Administration
• Experience with J.P. Morgan Chase's internal systems or similar enterprise banking platforms
• Knowledge of transaction lifecycle management (TLM) in global payments and liquidity solutions
• Prior role in application ownership for core banking or GLCM (Global Liquidity and Cash Management) functions
• Familiarity with agile methodologies and DevOps practices in financial technology

Required Skills

• Proficiency in application lifecycle management tools and methodologies
• Expertise in risk assessment and control frameworks for financial applications
• Strong knowledge of GLCM systems and transaction posting processes
• Experience with compliance and regulatory reporting in banking
• Technical skills in Java, SQL, or similar programming languages for application support
• Familiarity with cloud platforms like AWS or Azure in a financial context
• Analytical problem-solving for incident remediation and root cause analysis
• Excellent communication and stakeholder management abilities
• Project management skills using tools like Jira or Microsoft Project
• Understanding of IT service management (ITSM) best practices
• Ability to handle high-pressure environments in global financial operations
• Data analysis and reporting using tools like Excel or Tableau
• Knowledge of cybersecurity principles for application protection
• Team collaboration and leadership in cross-functional settings
• Adaptability to evolving financial technologies and regulations

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Generous retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through J.P. Morgan's learning programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Flexible working arrangements, including hybrid options in Bournemouth
• Access to on-site fitness facilities and wellness programs

JP Morgan Chase is an equal opportunity employer.