Technology Support III - Application Support/ SRE

Location: Singapore

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. Our Technology Support team plays a pivotal role in ensuring the seamless operation of our cutting-edge platforms that power trillions in transactions daily. As a Technology Support III - Application Support/SRE in our Singapore office, you will be at the forefront of maintaining operational excellence in a large-scale, mission-critical technology environment. This role focuses on supporting applications that drive business outcomes in our Asia-Pacific operations, including real-time trading systems, risk analytics, and client servicing platforms, all while adhering to stringent regulatory standards set by the Monetary Authority of Singapore (MAS). In this position, you will collaborate with elite engineering teams to monitor, troubleshoot, and optimize applications using SRE methodologies. Your day-to-day will involve proactive incident prevention, rapid response to production issues, and implementing automation to enhance reliability. You will leverage advanced tools to ensure high availability and scalability, contributing to JP Morgan's reputation for innovation and resilience in the financial services industry. This role demands a blend of technical acumen and business insight to align technology support with strategic goals, such as minimizing downtime during peak market hours and supporting sustainable growth in emerging markets. We value professionals who thrive in dynamic, global settings and are passionate about driving efficiency in fintech. Joining JP Morgan Chase means becoming part of a collaborative culture that fosters continuous learning and career progression. If you have a strong foundation in application support and SRE within finance, this opportunity in Singapore offers exposure to world-class projects and the chance to impact one of the most influential institutions in global finance.

Key Responsibilities

• Monitor and maintain application performance and availability for critical financial systems, ensuring 99.99% uptime in a high-volume trading environment
• Respond to production incidents, perform root cause analysis, and implement preventive measures to minimize disruptions in global markets
• Collaborate with development teams to deploy and support applications using SRE best practices, including automation and observability
• Conduct regular health checks, capacity planning, and performance tuning for technology stacks supporting JP Morgan's investment banking and asset management divisions
• Ensure compliance with financial regulations and internal security policies, including audit support for Singapore-based operations
• Develop and maintain runbooks, dashboards, and alerting systems using tools like Splunk or Prometheus
• Participate in on-call rotations to provide 24/7 support for mission-critical applications
• Drive operational excellence by identifying inefficiencies and recommending process improvements in a large-scale, distributed environment
• Mentor junior team members on SRE principles and financial technology support
• Liaise with cross-functional teams, including risk, compliance, and business stakeholders, to align technology support with business objectives

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in application support or Site Reliability Engineering (SRE) within a financial services environment
• Proven track record in managing high-availability production systems in a large-scale technology environment
• Strong understanding of financial services regulations and compliance requirements, such as those from MAS in Singapore
• Experience with incident management, root cause analysis, and operational monitoring tools
• Ability to work in a fast-paced, 24/7 global operations setting with on-call rotations
• Relevant certifications such as ITIL, AWS Certified SysOps Administrator, or equivalent

Preferred Qualifications

• Experience in supporting trading, risk management, or core banking applications at a major financial institution
• Knowledge of cloud platforms like AWS or Azure in a hybrid financial services infrastructure
• Familiarity with DevOps practices and CI/CD pipelines in regulated environments
• Prior work at JP Morgan Chase or similar global bank
• Advanced degree or MBA with a focus on technology in finance

Required Skills

• Proficiency in Java, Python, or similar programming languages for scripting and automation
• Expertise in Linux/Unix systems administration and shell scripting
• Strong knowledge of monitoring tools such as Splunk, ELK Stack, or Datadog
• Experience with containerization and orchestration using Docker and Kubernetes
• Familiarity with cloud services (AWS, GCP) and infrastructure as code (Terraform)
• Incident management and problem-solving in high-stakes financial environments
• Understanding of networking protocols, load balancing, and database management (SQL/NoSQL)
• Agile methodologies and collaboration tools like Jira and Confluence
• Excellent communication skills for technical documentation and stakeholder interactions
• Analytical thinking for performance optimization and troubleshooting
• Knowledge of security best practices, including encryption and access controls in finance
• Time management in a 24/7 operational support role
• Adaptability to evolving technologies in the fintech space
• Team leadership and mentoring abilities
• Attention to detail for compliance and audit readiness

Benefits

• Competitive base salary and performance-based annual bonuses aligned with JP Morgan's financial success
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Generous retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Singapore
• Global mobility support for career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.