Technology Support III - Automation

Location: OH, United States

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are at the forefront of financial innovation, powering the world's leading financial services with cutting-edge technology. As a Technology Support III - Automation in our Columbus, Ohio location, you will play a pivotal role in ensuring operational excellence within our large-scale technology environment. This position within the Technology Support category involves leveraging automation to support mission-critical systems that drive successful business outcomes for our clients globally. You will work in a collaborative, high-stakes setting where reliability and efficiency directly impact the delivery of banking, investment, and asset management services. Your primary focus will be on developing and implementing automation solutions to optimize technology operations, reduce downtime, and enhance the scalability of our infrastructure. This includes scripting for routine tasks, integrating monitoring tools to preempt issues, and collaborating with engineering teams to deploy robust support frameworks. In the financial services industry, where precision and security are paramount, you will ensure all automation efforts align with stringent regulatory standards, safeguarding sensitive data and maintaining compliance with frameworks like SOX and GDPR. This role demands a proactive approach to problem-solving, as you troubleshoot complex incidents that could affect trading platforms, payment systems, or customer-facing applications. Joining JP Morgan Chase means becoming part of a dynamic team that values innovation and professional growth. You will have opportunities to work on transformative projects that shape the future of finance, supported by world-class resources and mentorship. With a commitment to diversity and inclusion, we foster an environment where your contributions drive real impact. If you are passionate about technology in finance and ready to elevate our operational capabilities, this role offers a rewarding path to advance your career at one of the most influential institutions in the world.

Key Responsibilities

• Develop and maintain automation scripts to streamline technology support processes in JP Morgan Chase's global operations
• Monitor and optimize large-scale systems to ensure 99.99% uptime for critical financial applications
• Collaborate with cross-functional teams to troubleshoot and resolve incidents impacting business outcomes
• Implement proactive automation solutions to reduce manual interventions and enhance operational efficiency
• Conduct root cause analysis on system failures and recommend improvements to prevent recurrence
• Ensure compliance with financial regulations and internal security policies in all automation initiatives
• Support the integration of new technologies into existing infrastructures, focusing on scalability and reliability
• Document automation workflows and provide training to junior support staff
• Participate in on-call rotations to handle urgent technology support needs 24/7
• Contribute to continuous improvement projects aimed at driving innovation in technology support

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• Minimum of 5 years of experience in technology support, automation, or IT operations within a financial services environment
• Proven expertise in scripting languages such as Python, PowerShell, or Bash for automation tasks
• Strong understanding of large-scale technology infrastructures, including cloud platforms like AWS or Azure
• Experience with monitoring tools (e.g., Splunk, Nagios) and incident management processes
• Ability to obtain and maintain necessary security clearances for handling sensitive financial data
• Excellent problem-solving skills with a track record of resolving complex technical issues under pressure

Preferred Qualifications

• Advanced certifications such as AWS Certified DevOps Engineer or ITIL Foundation
• Experience in the financial services industry, particularly with regulatory compliance (e.g., SOX, GDPR)
• Familiarity with DevOps practices and CI/CD pipelines using tools like Jenkins or GitLab
• Prior work at a global financial institution like JP Morgan Chase
• Knowledge of AI/ML automation tools for predictive maintenance in tech environments

Required Skills

• Proficiency in Python and scripting for automation
• Knowledge of cloud computing (AWS, Azure)
• Experience with monitoring and alerting tools (Splunk, Prometheus)
• Understanding of networking and system administration (Linux/Unix, Windows)
• DevOps tools (Jenkins, Docker, Kubernetes)
• Incident management and ITIL frameworks
• Data analysis and troubleshooting in high-volume environments
• Regulatory compliance in financial services (SOX, PCI-DSS)
• Strong communication and collaboration skills
• Problem-solving and critical thinking
• Attention to detail for error-free automation
• Adaptability to fast-paced, dynamic tech landscapes
• Project management for automation initiatives
• Familiarity with APIs and integration services
• Time management for handling multiple priorities

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities with tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase locations
• Flexible work arrangements including hybrid options in Ohio

JP Morgan Chase is an equal opportunity employer.