Technology Support III - Python, App Support

Location: Chicago, IL, United States

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong emphasis on innovation and operational resilience in our technology operations. The Technology Support III - Python, App Support role in our Chicago office is pivotal in ensuring the seamless functioning of our large-scale technology environment, particularly within the Corporate & Investment Bank division. This position focuses on providing expert-level support for Python-driven applications that underpin critical trading, risk management, and market data systems. As a key contributor to operational excellence, you will work in a dynamic, high-volume setting where accuracy and speed are paramount to enabling successful business outcomes for our clients in the financial markets. In this role, you will leverage your deep Python expertise to monitor, troubleshoot, and optimize applications, collaborating closely with developers, traders, and compliance teams to resolve incidents swiftly and prevent disruptions. Responsibilities include developing automation scripts to enhance efficiency, conducting root cause analyses on production issues, and contributing to post-incident reviews to drive continuous improvements. Operating within a 24/7 global framework, you will participate in on-call rotations and ensure all activities align with JP Morgan's stringent security and regulatory standards, such as those governing capital markets operations. We seek a proactive professional passionate about technology in finance, with a proven track record in application support within banking environments. This opportunity offers exposure to cutting-edge financial technologies and the chance to grow within one of the world's most respected institutions. Join JP Morgan Chase in Chicago to play a vital role in powering the future of global finance through reliable, innovative technology support.

Key Responsibilities

• Provide advanced technical support for Python-based applications and scripts in a high-stakes financial environment, ensuring minimal downtime for trading and risk systems
• Monitor application performance using tools like Splunk or ELK stack, proactively identifying and resolving issues to maintain operational excellence
• Collaborate with development teams to triage, debug, and fix production incidents, leveraging Python for root cause analysis
• Develop and maintain automation scripts in Python to streamline support processes, such as log analysis and alert handling
• Participate in incident post-mortems and contribute to continuous improvement initiatives to enhance system reliability
• Support business users in Chicago's capital markets division, translating technical issues into actionable insights for traders and portfolio managers
• Ensure compliance with JP Morgan's security protocols and financial regulations during all support activities
• Manage on-call rotations and escalate critical issues to senior stakeholders in a 24/7 global operations center
• Document support procedures and knowledge base articles to facilitate knowledge sharing across the technology support team

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in technology support or application support roles within the financial services industry
• Proficiency in Python programming for scripting, automation, and troubleshooting
• Strong understanding of application monitoring, incident management, and problem resolution in a high-volume trading environment
• Experience with large-scale technology infrastructures and operational processes in banking or capital markets
• Ability to work in a fast-paced, 24/7 operational environment with on-call rotations
• Excellent communication skills to collaborate with cross-functional teams including developers, traders, and compliance officers

Preferred Qualifications

• Advanced certifications such as AWS Certified Developer or ITIL Foundation
• Experience supporting trading platforms or risk management systems at a major financial institution
• Familiarity with agile methodologies and DevOps practices in financial technology
• Knowledge of regulatory requirements such as Dodd-Frank or MiFID II
• Prior experience at JP Morgan Chase or similar bulge-bracket bank

Required Skills

• Python programming and scripting
• Application troubleshooting and debugging
• Incident management and root cause analysis
• Monitoring tools (e.g., Splunk, Nagios)
• Financial systems knowledge (e.g., trading platforms)
• Agile and DevOps methodologies
• SQL and database querying
• Linux/Unix operating systems
• Problem-solving and analytical thinking
• Cross-functional collaboration
• Regulatory compliance awareness
• Automation and scripting expertise
• Communication and stakeholder management
• Time management in high-pressure environments
• Documentation and knowledge sharing

Benefits

• Comprehensive health, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6%
• Paid time off including vacation, sick days, and parental leave
• Professional development programs with tuition reimbursement for relevant certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options for Chicago-based roles
• Access to JP Morgan's global mobility programs for career advancement

JP Morgan Chase is an equal opportunity employer.