Technology Support III - Regulatory Compliance Application Support

Location: BOURNEMOUTH, DORSET, United Kingdom

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to innovation, integrity, and regulatory excellence. The Technology Support III - Regulatory Compliance Application Support role in our Bournemouth, Dorset office is pivotal in maintaining the seamless operation of our regulatory reporting systems. As part of the Technology Support category, you will provide critical production support for applications that ensure accurate and timely submission of regulatory reports to bodies like the FCA and PRA. This position demands a proactive approach to handling incidents, batch job failures, and user queries, all while upholding the highest standards of compliance in a dynamic financial services environment. Your primary focus will be on day-to-day operational support, where you will triage and resolve technical issues to prevent disruptions in regulatory reporting workflows. This includes monitoring system performance, diagnosing root causes of failures, and collaborating with cross-functional teams to implement fixes. You will engage directly with business users across the organization, translating complex technical concepts into actionable insights and ensuring their queries are addressed efficiently. In this role, you will contribute to JP Morgan Chase's robust risk management framework by conducting thorough analyses and documenting processes to support audits and continuous improvement initiatives. We value professionals who thrive in a collaborative, high-stakes setting and are passionate about the intersection of technology and finance. Joining our team in Bournemouth offers the chance to work on cutting-edge systems that power global banking operations while benefiting from JP Morgan Chase's world-class resources for career growth. If you have a solid background in IT support within regulated industries and a dedication to precision, this opportunity allows you to make a meaningful impact on our compliance infrastructure.

Key Responsibilities

• Provide production support for regulatory reporting applications, resolving day-to-day incidents and minimizing downtime
• Monitor and troubleshoot batch job failures, ensuring timely execution and data accuracy for compliance reporting
• Respond to business user queries, offering technical guidance and escalating complex issues as needed
• Collaborate with development teams to diagnose and fix application defects in line with regulatory requirements
• Perform root cause analysis on incidents to prevent recurrence and improve system reliability
• Ensure adherence to JP Morgan Chase's compliance standards and audit processes for all supported applications
• Document support activities, incidents, and resolutions in accordance with internal governance procedures
• Participate in on-call rotations to handle urgent production issues outside business hours
• Assist in testing and deployment of application updates, verifying regulatory compliance post-implementation
• Liaise with regulatory bodies and internal stakeholders to support reporting obligations

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• Minimum of 5 years of experience in IT support, particularly in financial services or regulatory environments
• Proven track record in production support for applications handling regulatory reporting
• Strong understanding of regulatory compliance frameworks such as Basel III, Dodd-Frank, or MiFID II
• Experience with incident management, problem resolution, and batch job monitoring in a high-stakes environment
• Familiarity with agile methodologies and ITIL framework for service management
• Ability to obtain necessary security clearances for handling sensitive financial data

Preferred Qualifications

• Advanced certifications like ITIL Foundation, CompTIA Security+, or CISSP
• Experience working with JP Morgan Chase's internal tools or similar banking systems
• Knowledge of data privacy regulations such as GDPR in the UK context
• Prior role in a global financial institution supporting cross-border regulatory reporting
• Master's degree in a relevant technical or business discipline

Required Skills

• Proficiency in Java, SQL, and scripting languages for application troubleshooting
• Expertise in monitoring tools like Splunk, AppDynamics, or similar for production environments
• Strong knowledge of Unix/Linux operating systems and database management (e.g., Oracle, SQL Server)
• Experience with ticketing systems such as ServiceNow or Jira for incident tracking
• Understanding of financial regulatory reporting processes and data validation techniques
• Excellent problem-solving and analytical skills for complex technical issues
• Effective communication skills to interact with non-technical business users
• Attention to detail in ensuring compliance with strict regulatory standards
• Ability to work under pressure in a fast-paced, high-volume support environment
• Team collaboration skills for cross-functional projects
• Familiarity with cloud platforms like AWS or Azure in a hybrid setup
• Risk assessment and mitigation skills in financial technology contexts
• Time management to handle multiple incidents and queries simultaneously
• Adaptability to evolving regulatory landscapes in the banking sector

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Generous pension contributions and retirement savings plans
• Paid time off including 25+ vacation days, plus bank holidays
• Professional development opportunities through JP Morgan's internal training programs
• Employee assistance programs for mental health and well-being support
• Flexible working arrangements, including hybrid options in Bournemouth
• Access to on-site fitness facilities and wellness initiatives

JP Morgan Chase is an equal opportunity employer.