Technology Support Lead - Application Support

Location: Houston, TX, United States

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are at the forefront of financial innovation, and our Technology Support teams play a pivotal role in ensuring the seamless operation of our global banking and investment services. As a Technology Support Lead - Application Support in our Houston, TX office, you will lead production support efforts for critical financial applications that power trading, risk management, and client services. Your expertise will be essential in maintaining system stability during high-volume market activities, minimizing disruptions, and driving operational excellence in a dynamic financial services environment. This role demands a blend of technical acumen and leadership to support our commitment to innovation and reliability. In this position, you will oversee a team responsible for monitoring, troubleshooting, and optimizing applications that handle billions in transactions daily. You will collaborate closely with software engineers, operations specialists, and compliance officers to resolve incidents swiftly and implement proactive measures against potential failures. Key focus areas include leveraging advanced monitoring tools to detect anomalies in real-time, conducting thorough root cause analyses, and ensuring adherence to stringent regulatory standards such as those from the SEC and FINRA. Your leadership will foster a culture of continuous improvement, incorporating automation and best practices to enhance support efficiency. Joining JP Morgan Chase means becoming part of a world-class organization that values diversity, professional growth, and work-life balance. We offer robust benefits and opportunities for career advancement in one of the most influential financial institutions globally. If you are passionate about technology's role in finance and ready to lead impactful support initiatives, this role provides the platform to make a meaningful difference in our operations.

Key Responsibilities

• Lead a team of application support engineers in monitoring and maintaining production systems for JP Morgan Chase's financial applications
• Oversee incident detection, triage, and resolution to minimize downtime in trading and risk management platforms
• Collaborate with development teams to troubleshoot and resolve application issues in real-time
• Implement and optimize monitoring tools to proactively identify potential system failures
• Ensure compliance with financial regulations and internal security policies during support operations
• Conduct root cause analysis for incidents and develop preventive measures to enhance system reliability
• Manage on-call schedules and provide guidance during high-impact events or market volatility
• Facilitate knowledge sharing and training for the support team on new technologies and processes
• Coordinate with cross-functional stakeholders, including operations and compliance teams, to support business continuity
• Contribute to continuous improvement initiatives, such as automation of support tasks and performance tuning

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in application support or production support within the financial services industry
• Proven leadership experience in managing support teams and incident resolution processes
• Strong understanding of financial systems, trading platforms, and regulatory compliance requirements
• Experience with monitoring tools and incident management systems such as Splunk or ServiceNow
• Ability to work in a fast-paced, 24/7 operational environment with on-call rotations
• Excellent problem-solving skills and attention to detail

Preferred Qualifications

• Advanced certifications such as ITIL, AWS Certified SysOps Administrator, or relevant financial tech certifications
• Experience supporting Java-based applications or middleware in a banking environment
• Knowledge of cybersecurity best practices and data privacy regulations like GDPR or SOX
• Prior experience at a major financial institution like JP Morgan Chase
• Master's degree in a technology-related discipline

Required Skills

• Proficiency in Java, Python, or scripting languages for application troubleshooting
• Expertise in database management systems like Oracle or SQL Server
• Knowledge of cloud platforms such as AWS or Azure in financial contexts
• Strong analytical and diagnostic skills for complex system issues
• Leadership and team management abilities
• Excellent communication skills for stakeholder interactions
• Familiarity with agile methodologies and DevOps practices
• Experience with API integrations and microservices architecture
• Understanding of financial instruments, trading systems, and risk analytics
• Problem-solving under pressure in high-stakes environments
• Attention to detail and commitment to accuracy in reporting
• Adaptability to evolving technologies and regulatory changes
• Collaboration skills for cross-team projects
• Time management for handling multiple priorities
• Basic cybersecurity knowledge for secure application support

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid work options in Houston, TX
• Access to JP Morgan Chase's global mobility and career advancement opportunities

JP Morgan Chase is an equal opportunity employer.