Technology Support Lead - Client Resiliency

Location: Tampa, FL, United States

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to innovation and excellence in serving our clients. As the Technology Support Lead - Client Resiliency in our Tampa, FL office, you will play a pivotal role in leading technology teams to enhance the operational stability and performance of our critical client systems. This position within the Technology Support category demands a strategic thinker who can navigate the complexities of the financial industry, ensuring that our platforms remain resilient against disruptions while supporting the firm's mission to deliver seamless banking experiences worldwide. You will report to senior technology leadership and collaborate closely with business units to safeguard client assets and maintain trust in our services. Your primary focus will be on driving initiatives that bolster system reliability, from proactive monitoring to rapid incident resolution. In this role, you will oversee the implementation of resiliency frameworks tailored to JP Morgan's high-volume trading, payments, and advisory platforms, incorporating best practices in risk mitigation and recovery. By leveraging your expertise in financial technology operations, you will identify vulnerabilities, optimize performance, and integrate advanced tools to anticipate and address potential failures, all while adhering to stringent regulatory standards set by bodies like the SEC and FDIC. This hands-on leadership position offers the opportunity to influence the firm's technology roadmap and contribute to groundbreaking solutions in fintech resiliency. Joining JP Morgan Chase means becoming part of a dynamic culture that values diversity, innovation, and professional growth. We provide robust support for your success, including access to cutting-edge resources and a collaborative environment in our state-of-the-art Tampa facility. If you are passionate about technology's role in financial stability and ready to lead impactful change, this role offers a platform to advance your career while helping shape the future of global finance.

Key Responsibilities

• Lead a team of technology support professionals to ensure high availability and resiliency of client-facing systems at JP Morgan Chase
• Develop and implement strategies to enhance operational stability, minimizing downtime and risks in core banking platforms
• Collaborate with cross-functional teams including engineering, risk, and compliance to align technology support with business objectives
• Oversee incident response processes, conducting post-mortem analyses to improve system performance and prevent future disruptions
• Monitor key performance indicators (KPIs) for technology infrastructure and report on resiliency metrics to senior leadership
• Drive continuous improvement initiatives, incorporating emerging technologies to bolster client resiliency in a competitive financial landscape
• Mentor and develop team members, fostering a culture of innovation and accountability within JP Morgan's technology organization
• Ensure adherence to JP Morgan's internal policies and global regulatory standards for technology operations
• Coordinate with vendors and third-party providers to maintain robust support ecosystems for client services

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in technology support or operations within the financial services industry
• Proven leadership experience managing cross-functional technology teams
• Strong understanding of operational resiliency frameworks and risk management in banking
• Experience with incident management, problem resolution, and root cause analysis
• Knowledge of regulatory requirements such as those from the Federal Reserve or OCC for financial institutions
• Ability to work in a fast-paced, high-stakes environment with minimal supervision

Preferred Qualifications

• Advanced certifications such as ITIL, CISSP, or PMP
• Experience in cloud technologies like AWS or Azure in a financial context
• Prior work at a major financial institution like JP Morgan Chase
• Familiarity with disaster recovery and business continuity planning in fintech
• Master's degree in a relevant field or MBA with a focus on finance

Required Skills

• Leadership and team management
• Incident and problem management
• Operational resiliency and risk assessment
• Financial services regulations compliance
• IT infrastructure monitoring tools (e.g., Splunk, Nagios)
• Cloud computing platforms (AWS, Azure)
• Scripting and automation (Python, Bash)
• Data analysis and reporting
• Stakeholder communication and presentation
• Project management methodologies (Agile, ITIL)
• Disaster recovery planning
• Cybersecurity fundamentals
• Vendor management
• Root cause analysis techniques
• Adaptability in high-pressure environments

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Tampa location
• Flexible work arrangements and hybrid work options

JP Morgan Chase is an equal opportunity employer.