Technology Support Lead, Credit Trading

Location: Singapore, Singapore

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in Asia-Pacific, particularly in Singapore as a hub for innovative trading operations. As the Technology Support Lead for Credit Trading, you will play a pivotal role in leading dedicated teams to enhance the operational stability and performance of our cutting-edge credit trading platforms. This position is ideal for a seasoned professional passionate about technology in finance, where you will ensure that our traders and risk managers have reliable, high-performance systems to navigate the complexities of credit markets, including derivatives and fixed income products. Reporting to the APAC Technology Operations Head, you will drive initiatives that align with JP Morgan's commitment to technological excellence and client-centric innovation in a regulated environment. Your day-to-day responsibilities will involve overseeing proactive monitoring and rapid incident resolution to minimize disruptions in our 24/7 global trading ecosystem. You will collaborate closely with cross-functional teams, including developers, quantitative analysts, and compliance experts, to implement robust support frameworks that support high-volume credit trading activities. At JP Morgan Chase, we value leaders who can foster a culture of continuous improvement, leveraging tools like automation and AI-driven analytics to optimize performance. This role offers the opportunity to contribute to strategic projects that enhance our competitive edge in the financial services industry, while mentoring talent in a dynamic, inclusive workplace. Joining JP Morgan Chase in Singapore means becoming part of a world-class organization known for its integrity, innovation, and impact on global markets. We offer unparalleled resources for professional growth, including exposure to international projects and advanced training in financial technology. If you thrive in a fast-paced setting and are committed to delivering exceptional operational reliability, this position will allow you to lead transformative efforts in credit trading support, contributing to the firm's legacy of excellence in the financial sector.

Key Responsibilities

• Lead a team of technology support specialists to ensure seamless operations for credit trading platforms at JP Morgan Chase
• Oversee the monitoring, troubleshooting, and resolution of technical issues in real-time trading environments
• Collaborate with trading desks, developers, and infrastructure teams to enhance system performance and stability
• Implement and maintain operational procedures to minimize downtime and mitigate risks in credit trading activities
• Drive continuous improvement initiatives, including automation of support processes and adoption of new technologies
• Conduct root cause analysis for incidents and develop preventive measures aligned with JP Morgan's risk framework
• Mentor and develop team members, fostering a culture of excellence in a fast-paced financial services setting
• Ensure compliance with internal policies and external regulations, reporting on key operational metrics
• Coordinate with global stakeholders in New York, London, and Hong Kong for 24/7 support coverage
• Manage vendor relationships and third-party integrations for trading support tools

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• Minimum of 5-7 years of experience in technology support or operations within the financial services industry
• Proven leadership experience managing technology teams in high-stakes environments like trading or credit operations
• Strong understanding of credit trading systems, including risk management tools and market data platforms
• Experience with incident management, problem resolution, and operational stability in 24/7 trading environments
• Familiarity with regulatory requirements in financial services, such as those from MAS in Singapore
• Excellent communication skills with the ability to collaborate across global teams

Preferred Qualifications

• Advanced certifications like ITIL, CISSP, or AWS Certified Solutions Architect
• Experience in agile methodologies and DevOps practices within financial technology
• Prior work in a global investment bank, preferably with exposure to credit derivatives or fixed income trading
• Master's degree in a relevant field or MBA with a finance focus
• Knowledge of Singapore's financial ecosystem and cross-border trading regulations

Required Skills

• Proficiency in monitoring tools like Splunk, Dynatrace, or similar for system performance
• Expertise in scripting languages such as Python or Bash for automation
• Knowledge of cloud platforms including AWS, Azure, or GCP in financial contexts
• Strong problem-solving and analytical skills for complex technical issues
• Experience with trading systems like Bloomberg, Reuters, or proprietary JP Morgan platforms
• Leadership and team management abilities in high-pressure environments
• Excellent verbal and written communication for stakeholder interactions
• Understanding of networking, databases (SQL/NoSQL), and cybersecurity basics
• Agile project management and Jira or similar tools
• Risk assessment and incident response planning
• Adaptability to fast-changing market conditions in credit trading
• Cross-functional collaboration skills
• Attention to detail in regulatory compliance
• Time management for 24/7 operational support

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee wellness initiatives, including gym memberships and mental health support
• Flexible work arrangements with hybrid options in Singapore
• Access to JP Morgan's global mobility programs for career advancement

JP Morgan Chase is an equal opportunity employer.