Technology Support Lead - IAM & AWS

Location: Houston, TX, United States

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are at the forefront of financial innovation, leveraging cutting-edge technology to deliver secure and efficient services to our global clients. As a Technology Support Lead - IAM & AWS in our Houston, TX office, you will play a pivotal role in leading the design, deployment, and optimization of AWS infrastructure while supporting critical Identity and Access Management (IAM) applications. This position within the Technology Support category requires a blend of technical expertise and leadership to ensure our cloud environments remain robust, compliant, and aligned with the stringent demands of the financial services industry. You will work closely with engineering, security, and business teams to maintain the integrity of systems that handle sensitive banking data, contributing to JP Morgan Chase's commitment to operational excellence and risk mitigation. Your primary focus will be on architecting scalable AWS solutions, including EC2 instances, S3 storage, and VPC networking, tailored to support IAM functionalities that govern user access across our vast financial ecosystem. Utilizing advanced monitoring tools like AWS CloudWatch and Splunk, you will proactively identify performance bottlenecks, security vulnerabilities, and optimization opportunities to minimize disruptions in high-volume transaction processing. In this regulated environment, adherence to standards such as SOX and GDPR is non-negotiable, and you will lead efforts to implement secure IAM policies that protect against unauthorized access while enabling seamless operations for traders, analysts, and clients worldwide. Beyond technical execution, this role involves mentoring a team of support specialists, fostering a culture of continuous improvement, and collaborating on strategic initiatives to enhance JP Morgan Chase's cloud capabilities. You will drive cost efficiencies through resource optimization and automation, ensuring that our AWS footprint supports sustainable growth in digital banking services. If you thrive in a dynamic, fast-paced setting where technology directly impacts global finance, this opportunity at JP Morgan Chase offers a chance to advance your career while making a tangible difference in one of the world's leading financial institutions.

Key Responsibilities

• Lead the design, deployment, and optimization of AWS-based infrastructure to support IAM applications within JP Morgan Chase's financial ecosystem
• Monitor and troubleshoot AWS environments using tools like CloudWatch to ensure high availability and performance for critical banking systems
• Collaborate with cross-functional teams to implement secure IAM policies, ensuring compliance with financial regulations and data protection standards
• Provide technical support and incident response for IAM and AWS-related issues, minimizing downtime in production environments
• Develop and maintain documentation for AWS configurations and IAM processes to facilitate knowledge sharing and audits
• Optimize resource utilization in AWS to control costs while maintaining security and scalability for financial services applications
• Mentor junior team members on best practices for cloud support and identity management in a regulated industry
• Conduct regular security assessments and vulnerability scans on AWS infrastructure supporting IAM
• Integrate monitoring solutions to proactively identify and resolve potential issues in real-time for JP Morgan's global operations
• Stay updated on emerging AWS features and IAM trends to recommend improvements for enhanced efficiency in financial technology support

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in technology support, with a focus on cloud infrastructure and identity management
• Proven expertise in AWS services, including EC2, S3, VPC, and IAM
• Strong understanding of identity and access management (IAM) principles and tools in a financial services environment
• Experience with monitoring and logging tools such as CloudWatch, Splunk, or similar
• Ability to obtain and maintain necessary security clearances for handling sensitive financial data
• Excellent problem-solving skills and experience in high-stakes, regulated environments like banking

Preferred Qualifications

• AWS Certified Solutions Architect or equivalent certification
• Experience with JP Morgan Chase's internal tools and compliance frameworks
• Background in supporting financial applications with strict regulatory requirements (e.g., SOX, GDPR)
• Knowledge of DevOps practices and CI/CD pipelines in cloud environments
• Prior leadership experience in technology support teams

Required Skills

• AWS infrastructure management and deployment
• Identity and Access Management (IAM) configuration
• Cloud monitoring tools (e.g., CloudWatch, Prometheus)
• Troubleshooting complex technical issues in cloud environments
• Scripting and automation (Python, Bash, Terraform)
• Security best practices in financial services
• Regulatory compliance knowledge (SOX, PCI-DSS)
• Leadership and team collaboration
• Problem-solving in high-pressure scenarios
• Documentation and process improvement
• DevOps methodologies
• Data analysis for performance optimization
• Communication with stakeholders
• Agile project management
• Vendor management for cloud services

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources tailored for the banking industry
• On-site fitness centers and wellness programs at JP Morgan Chase facilities
• Flexible work arrangements, including hybrid options in Houston, TX

JP Morgan Chase is an equal opportunity employer.