Technology Support Senior Specialist

Location: Broomfield, CO, United States

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to innovation and excellence in banking, investment, and asset management. As a Technology Support Senior Specialist in our Broomfield, CO office, you will play a pivotal role in delivering first-level technology support to our teams, ensuring seamless operations across our vast network of financial services. This position involves guiding users through complex technology issues, resolving them efficiently, and enhancing the overall user experience in a dynamic environment where technology underpins everything from client transactions to risk management. Your expertise will directly contribute to maintaining the high standards of reliability and security that define JP Morgan Chase's reputation in the financial industry. In this senior specialist role, you will handle a wide range of responsibilities, from diagnosing hardware and software malfunctions to supporting specialized financial applications used in trading and compliance. You will collaborate with global teams to troubleshoot issues that could impact critical business functions, all while adhering to stringent regulatory requirements like those from the SEC and FINRA. By proactively monitoring systems and implementing user-friendly solutions, you will help minimize disruptions and foster a productive workspace. This position offers the opportunity to work on cutting-edge technologies within a supportive team, contributing to JP Morgan's mission of powering the world's most important financial decisions. We value professionals who thrive in fast-paced settings and are passionate about leveraging technology to drive business success. Joining JP Morgan Chase means access to world-class resources, ongoing training, and a culture that emphasizes diversity, inclusion, and professional growth. If you are ready to elevate your career in technology support within the financial services sector, this role in Broomfield, CO provides a platform to make a meaningful impact on one of the world's largest banks.

Key Responsibilities

• Provide first-level technical support to JP Morgan Chase employees, resolving hardware, software, and network issues efficiently
• Diagnose and troubleshoot complex technology problems related to financial applications, ensuring minimal disruption to trading and client services
• Guide users through self-service options and escalate advanced issues to specialized teams while maintaining clear communication
• Monitor and maintain IT systems to enhance user experience, including proactive identification of potential outages
• Collaborate with cross-functional teams to implement technology solutions that support JP Morgan's global financial operations
• Ensure compliance with regulatory standards by documenting support activities and safeguarding sensitive client data
• Contribute to knowledge base updates and training materials to improve overall team efficiency in technology support
• Analyze support trends to recommend process improvements that align with JP Morgan's innovation goals in financial services
• Support remote and on-site users in Broomfield, CO, adapting to hybrid work environments in the banking industry
• Participate in disaster recovery drills and maintain uptime for mission-critical systems during peak trading hours

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• Minimum of 3-5 years of experience in IT support or technical assistance roles within a corporate environment
• Proven track record of resolving complex technology issues in a fast-paced setting, preferably in financial services
• Strong understanding of financial systems, data security protocols, and compliance requirements such as GDPR and SOX
• Excellent problem-solving abilities with a focus on minimizing downtime for critical business operations
• Ability to work flexible hours, including occasional on-call support for global teams
• U.S. work authorization and ability to pass background checks required for handling sensitive financial data

Preferred Qualifications

• Experience supporting trading platforms, banking software, or enterprise resource planning (ERP) systems at a major financial institution
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator
• Familiarity with agile methodologies and tools used in technology support within the banking sector
• Prior exposure to JP Morgan Chase's internal tools or similar large-scale financial tech ecosystems
• Advanced knowledge of cybersecurity best practices in a regulated financial environment

Required Skills

• Technical troubleshooting and diagnostics for Windows, macOS, and Linux environments
• Knowledge of networking protocols, VPNs, and cloud services like AWS or Azure in financial contexts
• Proficiency in Active Directory, Microsoft Office Suite, and collaboration tools such as Teams or Slack
• Understanding of cybersecurity tools and incident response in a banking regulatory framework
• Customer service orientation with strong communication skills for non-technical users
• Analytical thinking to prioritize issues impacting financial transactions or client data
• Time management and multitasking in high-pressure environments like market hours
• Documentation and reporting skills for compliance audits in the financial industry
• Adaptability to emerging technologies such as AI-driven support tools at JP Morgan
• Team collaboration and knowledge sharing within diverse, global technology teams
• Basic scripting knowledge in Python or PowerShell for automating support tasks
• Familiarity with ticketing systems like ServiceNow or Jira for issue tracking
• Problem-solving with a focus on root cause analysis for recurring tech issues
• Empathy and patience in user interactions, especially during system outages

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible pay
• Paid time off including vacation, sick days, and parental leave for work-life balance
• Tuition reimbursement and professional development programs to support career growth at JP Morgan Chase
• Employee stock purchase plan and performance-based bonuses tied to financial services achievements
• Wellness programs including gym memberships, mental health resources, and onsite fitness facilities
• Flexible hybrid work arrangements and relocation assistance for the Broomfield, CO location
• Access to JP Morgan's global employee assistance program for financial and personal counseling

JP Morgan Chase is an equal opportunity employer.