Technology Support Senior Specialist

Location: Broomfield, CO, United States

Job Family: Technology Support

About the Role

At JPMorgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. Our Technology Support team plays a crucial role in ensuring seamless operations across our vast network of digital platforms and secure systems. As a Technology Support Senior Specialist in Broomfield, CO, you will be at the forefront of providing first-level technology support to our employees, guiding them through resolutions for complex issues, and enhancing overall user experience in a dynamic financial environment. This role is pivotal in supporting our commitment to innovation and reliability in serving clients worldwide, from high-frequency trading desks to everyday banking applications. In this position, you will diagnose and resolve a wide array of technical challenges, including those related to proprietary financial software, secure data networks, and compliance-driven tools. You will collaborate with global teams to minimize disruptions during peak trading hours and system upgrades, while adhering to stringent regulatory standards like those from the SEC and FINRA. Your expertise will help streamline support processes, reduce resolution times, and contribute to a proactive IT ecosystem that empowers our workforce to deliver exceptional client services. This is an opportunity to grow within a supportive culture that values technical acumen and customer-centric problem-solving. We seek a dedicated professional who thrives in a collaborative, fast-paced setting and is passionate about leveraging technology to drive business success in finance. Joining JPMorgan Chase means access to world-class resources, continuous learning opportunities, and the chance to impact one of the most influential firms in the industry. If you are ready to support the backbone of our operations and advance your career in technology support, apply today to join our team in Broomfield.

Key Responsibilities

• Provide first-level technical support to JPMorgan Chase employees, resolving hardware, software, and network issues efficiently
• Diagnose and troubleshoot complex technology problems related to banking applications, trading systems, and secure data access
• Guide users through self-service options and escalate advanced issues to specialized teams while ensuring minimal downtime
• Maintain and update knowledge base articles for common financial technology queries to enhance user experience
• Collaborate with cross-functional teams to implement technology improvements and support major system rollouts in the financial services domain
• Monitor and respond to support tickets using JPMorgan's internal tools, prioritizing issues based on business impact
• Ensure compliance with JPMorgan's security protocols and financial regulations during all support activities
• Conduct user training sessions on secure technology usage and best practices for handling sensitive client data
• Analyze support trends to recommend proactive solutions that reduce recurring issues in trading and banking operations
• Participate in on-call rotations to provide 24/7 support for critical financial systems and global teams

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• Minimum of 3-5 years of experience in IT support or technology troubleshooting within a corporate environment
• Proven track record in resolving complex technical issues in a fast-paced financial services setting
• Strong understanding of financial systems, data security, and compliance standards such as GDPR and SOX
• Experience with remote support tools and ticketing systems like ServiceNow or Remedy
• Ability to work flexible hours, including on-call rotations, to support global banking operations
• U.S. work authorization and ability to obtain necessary security clearances for handling sensitive financial data

Preferred Qualifications

• Certification in ITIL, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator
• Experience supporting trading platforms, CRM systems, or financial software like Bloomberg or Reuters
• Knowledge of cloud technologies such as AWS, Azure, or JPMorgan's internal cloud infrastructure
• Prior experience in a large-scale financial institution with exposure to regulatory audits
• Bachelor's degree with a focus on cybersecurity or financial technology (FinTech)

Required Skills

• Proficiency in Windows and macOS operating systems
• Knowledge of networking fundamentals including TCP/IP, VPN, and firewalls
• Experience with Microsoft Office Suite and collaboration tools like Microsoft Teams
• Troubleshooting skills for hardware such as laptops, peripherals, and mobile devices
• Understanding of cybersecurity principles and endpoint protection in financial environments
• Familiarity with virtualization technologies like VMware or Hyper-V
• Strong problem-solving and analytical abilities
• Excellent communication and customer service skills
• Ability to document technical issues clearly and concisely
• Time management and prioritization in high-pressure situations
• Knowledge of scripting basics in PowerShell or Python for automation
• Experience with Active Directory and user account management
• Adaptability to evolving financial technologies and regulatory changes
• Team collaboration and interpersonal skills
• Attention to detail for compliance and error-free support

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible pay
• Paid time off including vacation, sick days, and 18 weeks of fully paid parental leave
• Tuition reimbursement program for professional development and certifications
• Employee stock purchase plan and performance-based annual bonuses
• Wellness programs including gym memberships, mental health support, and onsite fitness centers
• Flexible work arrangements with hybrid options and remote work support
• JPMorgan Chase Foundation volunteer opportunities with paid time off for community service

JP Morgan Chase is an equal opportunity employer.