Third Party Oversight Max Recovery Senior Associate

Location: LONDON, United Kingdom

Job Family: Transactions

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client success. The Third Party Oversight Max Recovery Senior Associate role within our Transactions category is pivotal in ensuring the integrity and efficiency of our recovery operations. Based in our London office, you will join the Max Recovery Team, where your expertise will help oversee third-party servicers, drive compliance with stringent regulatory standards, and optimize outcomes for customers navigating debt recovery. This position offers the opportunity to contribute to high-impact initiatives that protect our clients and enhance our market leadership in the UK and beyond. In this role, you will conduct thorough oversight of external servicers involved in max recovery efforts, including performance monitoring, risk evaluations, and compliance audits. You will collaborate closely with cross-functional teams to identify potential issues, implement corrective actions, and leverage data-driven insights to improve recovery rates while prioritizing ethical customer interactions. Your work will directly support JP Morgan Chase's dedication to responsible banking practices, ensuring that all third-party activities align with our core values of integrity and excellence. We seek a proactive professional passionate about financial risk management and third-party governance. With your deep understanding of the financial services landscape, you will play a key role in fostering resilient vendor relationships and contributing to strategic decisions that advance our recovery objectives. Join us to grow your career in a dynamic environment that values diversity, innovation, and professional development.

Key Responsibilities

• Oversee third-party servicers to ensure adherence to JP Morgan Chase's compliance standards and regulatory requirements
• Monitor and evaluate servicer performance in max recovery initiatives, focusing on debt collection and asset recovery outcomes
• Conduct regular audits and risk assessments of third-party vendors to mitigate operational and financial risks
• Collaborate with internal teams to drive exceptional customer outcomes in recovery processes
• Develop and implement oversight frameworks to enhance servicer accountability and efficiency
• Analyze recovery data and prepare reports for senior management on key performance metrics
• Identify and escalate potential compliance issues or recovery shortfalls to ensure timely resolution
• Support the integration of new third-party partners into JP Morgan Chase's ecosystem
• Contribute to policy updates and training programs for third-party oversight in the Transactions category

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 5 years of experience in third-party oversight, risk management, or compliance within the financial services industry
• Strong knowledge of regulatory requirements including GDPR, FCA guidelines, and Basel III frameworks
• Proven track record in managing vendor relationships and overseeing service providers in asset recovery or collections
• Experience with data analysis tools and reporting in a banking environment
• Professional certification such as CRISC, CISA, or equivalent in risk and compliance

Preferred Qualifications

• Advanced degree (MBA or Master's) in Finance or Risk Management
• Prior experience working at a major financial institution like JP Morgan Chase
• Familiarity with debt recovery processes and max recovery strategies in consumer banking
• Knowledge of international financial regulations specific to the UK and EU markets

Required Skills

• Expertise in third-party risk management
• Strong regulatory compliance knowledge
• Data analysis and reporting proficiency
• Vendor oversight and contract management
• Risk assessment and mitigation techniques
• Excellent communication and stakeholder management
• Analytical thinking and problem-solving
• Project management skills
• Familiarity with financial recovery tools and software
• Attention to detail and ethical decision-making
• Team collaboration and leadership abilities
• Proficiency in Microsoft Office Suite and financial databases
• Adaptability to fast-paced financial environments
• Customer-centric approach in recovery processes

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous 401(k) matching and pension contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• Hybrid work model with flexibility for London-based roles
• Access to global mobility programs and career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.