Transaction Specialist

Location: Bengaluru, Karnataka, India

Job Family: Transactions

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client excellence. We are seeking a detail-oriented and analytical Transaction Specialist to join our ATM Claims & Exceptions Services Team within the Corporate Technology Organization (CTO) in Bengaluru, Karnataka, India. In this role, you will play a critical part in ensuring the seamless processing and resolution of ATM-related transactions, contributing to the reliability of our world-class banking services. As part of a dynamic team, you will handle high-volume claims and exceptions, leveraging your expertise in financial operations to mitigate risks and enhance customer satisfaction in a fast-paced environment. Your primary responsibilities will include investigating and resolving ATM claims, analyzing transaction data for anomalies, and collaborating with stakeholders to uphold compliance standards. You will utilize JP Morgan's advanced technological infrastructure to monitor transaction flows, generate insightful reports, and support process optimizations that drive efficiency across our global ATM network. This position offers exposure to cutting-edge financial technologies and the opportunity to work on initiatives that directly impact millions of clients worldwide, all while adhering to stringent regulatory frameworks like those from the Reserve Bank of India and international banking norms. We value professionals who thrive in collaborative settings and demonstrate a passion for precision in financial services. Joining JP Morgan Chase means becoming part of a supportive culture that fosters professional growth, with access to top-tier resources and career development programs. If you are ready to contribute to a team that powers secure and efficient transactions at one of the world's largest banks, apply today to help shape the future of banking in India and beyond.

Key Responsibilities

• Process and investigate ATM claims and exceptions, ensuring accurate resolution within service level agreements
• Analyze transaction data to identify discrepancies, fraud patterns, or operational issues in the ATM ecosystem
• Collaborate with cross-functional teams, including IT, compliance, and customer service, to resolve complex cases
• Maintain detailed records of transactions and claims in JP Morgan's proprietary systems for audit and reporting purposes
• Monitor daily ATM transaction volumes and escalate anomalies to senior management
• Ensure adherence to internal policies, regulatory requirements, and anti-money laundering (AML) guidelines
• Generate reports on claims trends and exception metrics to support process improvements
• Provide training and guidance to junior team members on transaction handling best practices
• Participate in system testing and upgrades for ATM-related applications within the CTO organization

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• Minimum of 2 years of experience in transaction processing, banking operations, or financial services
• Strong understanding of ATM transactions, claims processing, and exception handling in a banking environment
• Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting
• Excellent attention to detail and ability to handle high-volume, time-sensitive tasks
• Ability to work in a fast-paced, shift-based environment with flexible hours
• Clear verbal and written communication skills in English

Preferred Qualifications

• Experience with JP Morgan Chase systems or similar core banking platforms
• Knowledge of regulatory compliance standards such as PCI DSS or ISO 27001 for financial transactions
• Certification in financial services, such as Certified Banking & Finance Professional (CBFP)
• Prior exposure to ATM network operations or fraud detection processes
• Familiarity with data analytics tools like SQL or Tableau

Required Skills

• Analytical thinking and problem-solving
• Attention to detail
• Data entry and accuracy
• Knowledge of financial regulations
• Transaction processing expertise
• Microsoft Excel proficiency
• SQL for database querying
• Customer service orientation
• Team collaboration
• Time management in high-pressure settings
• Fraud detection awareness
• Report generation and documentation
• Adaptability to shifting priorities
• Basic understanding of cybersecurity in banking
• Effective communication

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health insurance coverage including medical, dental, and vision plans
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements and hybrid options where applicable
• Global mobility programs for career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.