Transactions Analyst

Location: OH, United States

Job Family: Transactions

About the Role

At JPMorgan Chase, we are a leading global financial services firm committed to fostering innovation and excellence in every aspect of banking. As a Transactions Analyst in our International Monitoring and Control Center (IMCC) and ATM Management Group (AMG), you will play a pivotal role in ensuring the reliability and efficiency of our extensive ATM network. This position involves proactive monitoring of ATM fleet performance and applications, swift issue resolution, and operational support to deliver exceptional customer experiences. Based in Ohio, United States, you will contribute to the Transactions category, helping to safeguard and optimize the billions of transactions processed annually by JPMorgan Chase. Your day-to-day responsibilities will include real-time surveillance of ATM systems for any disruptions, utilizing advanced monitoring tools to detect and address anomalies before they impact customers. You will collaborate with engineering, compliance, and customer support teams to troubleshoot complex issues, from hardware malfunctions to software glitches, while adhering to stringent financial regulations. By analyzing transaction patterns and generating insightful reports, you will help drive improvements in ATM uptime and security, directly enhancing the trust and satisfaction of our retail banking clients. This role demands a keen eye for detail and the ability to thrive in a dynamic, 24/7 environment where quick thinking can prevent widespread operational challenges. JPMorgan Chase values professionals who are passionate about technology and finance, offering opportunities for growth within one of the world's most respected institutions. In this position, you will gain exposure to cutting-edge banking technologies and contribute to initiatives that support our mission of powering the progress of individuals and communities. If you have a solid foundation in financial operations and a drive to resolve issues efficiently, join us to make a meaningful impact on our global transaction ecosystem.

Key Responsibilities

• Monitor the performance and availability of JPMorgan Chase's ATM fleet and associated applications to ensure seamless operations
• Identify, diagnose, and resolve technical issues in real-time to minimize downtime and disruptions
• Collaborate with cross-functional teams at the International Monitoring and Control Center (IMCC) and ATM Management Group (AMG) to support transaction processing
• Analyze transaction data for anomalies, potential fraud, or system errors, and escalate as needed
• Provide operational support for ATM deployments, maintenance, and upgrades across the network
• Document incidents, resolutions, and trends to improve processes and prevent future issues
• Ensure compliance with regulatory standards and internal policies in all monitoring activities
• Assist in optimizing customer experience by reducing transaction failures and enhancing ATM reliability
• Participate in shift rotations to provide 24/7 coverage for critical operations
• Generate reports on ATM performance metrics and contribute to continuous improvement initiatives

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Information Technology, or a related field
• At least 2 years of experience in transaction processing, ATM operations, or financial services support
• Strong understanding of banking systems and payment processing protocols
• Proficiency in monitoring and troubleshooting financial applications and hardware
• Excellent problem-solving skills with a focus on operational efficiency
• Ability to work in a fast-paced, 24/7 operational environment
• U.S. work authorization and compliance with financial industry regulations

Preferred Qualifications

• Experience with JPMorgan Chase's internal systems or similar large-scale banking platforms
• Knowledge of ATM network management and fraud detection tools
• Certification in ITIL or relevant financial operations standards
• Prior exposure to customer service in a high-volume transaction environment
• Familiarity with data analytics tools for transaction monitoring

Required Skills

• Proficiency in transaction monitoring software and tools
• Knowledge of ATM hardware and software integration
• Strong analytical skills for data interpretation and issue resolution
• Excellent communication skills for team collaboration and reporting
• Problem-solving abilities in high-pressure environments
• Familiarity with financial regulations like PCI-DSS and SOX
• Technical aptitude in networking and systems troubleshooting
• Attention to detail for accurate transaction auditing
• Time management skills for shift-based operations
• Customer service orientation to enhance user experience
• Proficiency in Microsoft Office Suite and data visualization tools
• Basic programming knowledge (e.g., SQL for querying transaction data)
• Adaptability to evolving banking technologies
• Teamwork and interpersonal skills for cross-departmental support
• Risk assessment and fraud detection capabilities

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Access to JPMorgan Chase's global mobility and career development opportunities

JP Morgan Chase is an equal opportunity employer.