Transactions Specialist I / 2nd Shift

Location: Westerville, OH, United States

Job Family: Transactions

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a commitment to innovation and client excellence. As a Transactions Specialist I on the 2nd Shift, you will join a dynamic team in Westerville, OH, that plays a critical role in supporting our operations by handling the essential routine work required to keep our financial transactions running smoothly. This position within the Transactions category involves processing high-volume payments and ensuring seamless execution in a secure, compliant environment. You will contribute to the backbone of our business, helping to facilitate trillions in global transactions annually while upholding the highest standards of integrity and efficiency. In this role, you will be responsible for verifying and processing various financial transactions, including wires, ACH, and deposits, using JPMorgan's advanced proprietary systems. Working the 2nd shift (typically 3:00 PM to 11:30 PM), you will monitor accounts for discrepancies, generate necessary reports, and collaborate with teams to resolve issues promptly. Your keen eye for detail will be vital in maintaining data accuracy and adhering to regulatory requirements such as anti-money laundering (AML) protocols. This position offers an opportunity to gain hands-on experience in the financial services industry, with exposure to cutting-edge technology and supportive mentorship from seasoned professionals. JPMorgan Chase values a diverse and inclusive workplace, and as a Transactions Specialist I, you will benefit from robust career development resources, including training programs tailored to banking operations. This role is ideal for motivated individuals seeking to build a foundation in finance, with potential pathways to advancement within our expansive organization. Join us in Westerville and be part of a team that powers the world's leading financial institution, driving economic growth and client success every day.

Key Responsibilities

• Process and verify incoming financial transactions, including wire transfers, ACH payments, and check deposits, ensuring accuracy and compliance with JPMorgan Chase standards
• Monitor and reconcile transaction accounts daily to identify and resolve discrepancies in a timely manner
• Utilize proprietary JPMorgan systems to input, track, and update transaction data securely
• Collaborate with cross-functional teams to support operational workflows and resolve complex transaction issues
• Adhere to all regulatory guidelines and internal policies to mitigate risks in financial operations
• Generate reports on transaction volumes and anomalies for senior management review
• Provide exceptional customer service by responding to internal inquiries regarding transaction status
• Assist in training new team members on transaction processing procedures and best practices
• Perform quality checks on processed transactions to maintain high standards of data integrity

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in finance, business, or related field preferred
• At least 1 year of experience in financial services, banking operations, or transaction processing
• Proficiency in Microsoft Office Suite, including Excel for data entry and reporting
• Strong attention to detail and accuracy in handling sensitive financial data
• Ability to work independently and in a team environment within a fast-paced setting
• Excellent communication skills, both written and verbal, for interacting with internal teams
• Availability to work 2nd shift hours, typically 3:00 PM to 11:30 PM, including potential weekends

Preferred Qualifications

• Experience with JPMorgan Chase systems or similar banking platforms like core banking software
• Knowledge of regulatory compliance in financial transactions, such as AML and KYC requirements
• Previous role in a high-volume transaction environment within the financial services industry
• Bilingual skills, particularly in English and Spanish, to support diverse client interactions

Required Skills

• Attention to detail
• Data entry accuracy
• Time management
• Problem-solving
• Regulatory compliance knowledge
• Microsoft Excel proficiency
• Team collaboration
• Customer service orientation
• Analytical thinking
• Adaptability to shift work
• Confidentiality handling
• Basic financial acumen
• Communication skills
• Multitasking in high-volume environments
• Familiarity with banking software

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Paid time off including vacation, sick days, and 11 paid holidays annually
• Tuition reimbursement program for furthering education in finance or related fields
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Professional development opportunities through JPMorgan's internal training and certification programs

JP Morgan Chase is an equal opportunity employer.