Trust & Security and Crisis Communications Vice President

Location: Washington, DC, United States

Job Family: Communications

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to integrity, innovation, and client trust. The Trust & Security and Crisis Communications Vice President role within our Communications team in Washington, DC, is pivotal in safeguarding our reputation amid the complex regulatory and security landscape of the banking industry. This position involves supporting both proactive initiatives to enhance public confidence in our secure financial services and reactive strategies to manage crises such as cyber threats, market disruptions, or compliance issues. Reporting to the Head of Communications, you will play a key role in articulating JP Morgan Chase's leadership in trust and security, ensuring our messaging resonates with regulators, clients, investors, and the media in the nation's capital. Key responsibilities include developing comprehensive communication plans that align with JP Morgan Chase's global standards, collaborating with cybersecurity experts to translate technical risks into accessible narratives, and leading rapid response efforts during incidents that could impact our financial operations. You will craft compelling stories that highlight our robust security measures, such as advanced fraud detection and data protection protocols, while preparing executive leadership for high-visibility engagements like Senate hearings or industry conferences. In this role, you will also monitor emerging threats in the financial sector, leveraging insights to proactively shape our narrative and mitigate potential reputational damage. The ideal candidate thrives in a dynamic environment where precision and agility are paramount, contributing to JP Morgan Chase's enduring legacy as a trusted financial powerhouse. This position offers the opportunity to influence how one of the world's largest banks communicates its commitment to security and resilience, fostering long-term stakeholder trust in an era of evolving digital and geopolitical challenges. Join us in Washington, DC, to drive impactful communications that protect and promote our mission of enabling the world's most important financial decisions.

Key Responsibilities

• Develop and execute proactive communications strategies to build trust in JP Morgan Chase's security practices and brand integrity
• Lead reactive crisis communications responses to security incidents, data breaches, or regulatory inquiries in the financial services landscape
• Collaborate with cross-functional teams including legal, compliance, IT security, and executive leadership to align messaging during crises
• Craft and distribute internal and external communications, including press releases, social media updates, and stakeholder briefings
• Monitor media coverage and public sentiment on trust and security issues affecting the banking industry, providing real-time analysis
• Support executive spokespeople in preparing for media interviews, congressional testimonies, or public forums related to financial security
• Conduct training sessions for employees on crisis communication protocols and best practices in a regulated environment
• Analyze communication effectiveness post-crisis and recommend improvements to enhance JP Morgan Chase's resilience
• Ensure all communications comply with federal regulations and JP Morgan Chase's internal policies on information disclosure

Required Qualifications

• Bachelor's degree in Communications, Public Relations, Journalism, or a related field
• Minimum of 7-10 years of experience in corporate communications, with a focus on trust, security, and crisis management in the financial services sector
• Proven track record handling high-stakes crisis communications for large organizations, preferably in banking or finance
• Strong understanding of regulatory environments such as SEC, FINRA, and data privacy laws (e.g., GDPR, CCPA) relevant to financial institutions
• Experience in media relations, including pitching stories and managing press inquiries during crises
• Ability to obtain necessary security clearances or background checks for handling sensitive financial information

Preferred Qualifications

• Advanced degree (MBA or Master's in Communications) with emphasis on strategic communications
• Prior experience at a major financial institution like JP Morgan Chase or similar (e.g., Goldman Sachs, Bank of America)
• Certification in crisis communications (e.g., from the Institute for Public Relations) or digital security awareness
• Bilingual proficiency in English and Spanish, given the diverse client base in Washington, DC

Required Skills

• Expertise in crisis communication frameworks and media crisis management
• Strong writing and editing skills for high-pressure, time-sensitive content
• Proficiency in digital communication tools (e.g., social media platforms, content management systems)
• Knowledge of cybersecurity terminology and financial regulatory compliance
• Analytical skills for monitoring media trends and sentiment analysis using tools like Google Alerts or Meltwater
• Interpersonal and stakeholder management abilities for collaborating with C-suite executives
• Strategic thinking to anticipate and mitigate reputational risks in banking
• Public speaking and presentation skills for training and media preparation
• Attention to detail in ensuring accuracy and compliance in all communications
• Adaptability to fast-paced, unpredictable crisis situations
• Familiarity with AP style and financial journalism standards
• Project management skills for coordinating multi-team responses
• Cultural sensitivity for diverse audiences in the Washington, DC financial hub
• Technical proficiency in Microsoft Office Suite and collaboration tools like Slack or Teams

Benefits

• Competitive base salary and performance-based annual bonuses aligned with financial services industry standards
• Comprehensive health, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible compensation
• Paid time off including vacation, sick days, and parental leave policies
• Professional development opportunities, such as tuition reimbursement for relevant certifications in communications and security
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Hybrid work flexibility with options for remote work, subject to JP Morgan Chase's secure environment policies
• Employee stock purchase plan and access to firmwide recognition programs

JP Morgan Chase is an equal opportunity employer.