UK Proposition Manager - Rewards

Location: LONDON, United Kingdom

Job Family: Product Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in the UK, offering innovative solutions in consumer and investment banking. As the UK Proposition Manager - Rewards, you will play a pivotal role in shaping our rewards strategy for the UK market. This position within our Product Management team involves leading the conceptualization, development, and management of rewards propositions for credit cards and related consumer products. You will drive initiatives that enhance customer loyalty, engagement, and satisfaction while ensuring alignment with our commitment to responsible banking and profitability. Based in our London office, you will report to the Head of UK Consumer Products and collaborate closely with global teams to deliver market-leading rewards experiences. Your core responsibilities will include defining the strategic direction for rewards programs tailored to UK customers, incorporating insights from market research, competitor analysis, and regulatory requirements such as those from the Financial Conduct Authority (FCA). You will oversee the full proposition lifecycle, from ideation and prototyping to launch, performance tracking, and iterative improvements. This role demands a deep understanding of the financial services landscape, particularly in rewards ecosystems involving partnerships with retailers, travel providers, and lifestyle brands. By leveraging data analytics, you will measure program effectiveness, optimize redemption rates, and ensure rewards drive sustainable business growth for JP Morgan Chase. We seek a proactive leader with a passion for innovation in financial products. Success in this role will contribute to JP Morgan Chase's goal of being the most trusted financial partner in the UK, fostering long-term customer relationships through compelling, value-driven rewards. This is an exciting opportunity to influence high-impact strategies in a dynamic, supportive environment that values diversity, inclusion, and professional growth.

Key Responsibilities

• Develop and lead the rewards proposition strategy for JP Morgan Chase's UK market, focusing on credit cards and consumer banking products
• Conceptualize innovative rewards programs tailored to UK customer preferences, ensuring alignment with business objectives and profitability targets
• Collaborate with cross-functional teams including marketing, compliance, risk, and technology to design and implement rewards initiatives
• Monitor market trends, competitor offerings, and customer feedback to continuously evolve the rewards strategy
• Manage the end-to-end lifecycle of rewards propositions, from ideation and testing to launch and performance optimization
• Ensure all rewards programs comply with UK regulations and JP Morgan Chase's internal governance standards
• Analyze performance metrics of rewards programs using data analytics to drive enhancements and measure ROI
• Partner with external vendors and partners to enhance rewards offerings, such as travel, retail, or lifestyle benefits
• Present strategic recommendations to senior leadership on rewards proposition enhancements

Required Qualifications

• Bachelor's degree in Business, Finance, Marketing, or a related field
• Minimum of 5 years of experience in product management, proposition development, or rewards strategy within the financial services industry
• Proven track record in leading market-specific strategies for consumer banking or credit card products
• Strong understanding of UK regulatory environment, including FCA guidelines on consumer rewards and incentives
• Experience in conceptualizing and launching customer loyalty or rewards programs
• Excellent project management skills with the ability to manage cross-functional teams

Preferred Qualifications

• Advanced degree (MBA) in Finance or Marketing
• Prior experience at a major financial institution like JP Morgan Chase or similar
• Knowledge of digital payment trends and fintech innovations in rewards ecosystems
• Experience with data analytics tools for customer segmentation and ROI analysis in rewards programs

Required Skills

• Strategic thinking and market analysis
• Product lifecycle management
• Customer insights and segmentation
• Regulatory compliance in financial services
• Project management and agile methodologies
• Data analytics and performance metrics
• Cross-functional collaboration
• Innovation in rewards and loyalty programs
• Communication and stakeholder management
• Financial modeling and ROI calculation
• Digital tools proficiency (e.g., CRM systems, analytics platforms)
• Problem-solving in a fast-paced environment
• Leadership and team influence
• Knowledge of UK consumer banking trends
• Vendor and partner negotiation

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Generous retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and other financial wellness perks
• Flexible working arrangements, including hybrid options in London
• Access to exclusive employee discounts and rewards through JP Morgan's partner network

JP Morgan Chase is an equal opportunity employer.