US Pay Operations, Senior Associate

Location: OH, United States

Job Family: HR Service Delivery

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and excellence in every aspect of our operations. The US Pay Operations, Senior Associate role within our HR Service Delivery team plays a critical part in ensuring seamless payroll processing for our vast workforce. Based in Ohio, United States, this position involves supporting accurate and timely final pay processing for departing employees, while driving automation to enhance efficiency across our payroll systems. As a Senior Associate, you will collaborate with diverse teams in HR, Finance, and Technology to resolve complex issues, maintain regulatory compliance, and contribute to the firm's reputation for reliability in financial services. Key responsibilities include reviewing and processing final pay calculations, conducting reconciliations to prevent errors, and leveraging tools like Workday to automate repetitive tasks. You will navigate the intricacies of US federal and state payroll regulations, including tax withholdings and benefits adjustments, all while minimizing financial risks in a high-stakes banking environment. This role demands a proactive approach to identifying process improvements, such as scripting for data validation or integrating AI-driven analytics, to support JP Morgan Chase's goals of operational excellence and cost optimization. Additionally, you will handle employee inquiries with empathy and precision, fostering a positive experience during transitions. We seek candidates with a solid foundation in payroll operations and a passion for the financial services industry. In this dynamic role, you will have opportunities to grow within one of the world's most respected institutions, contributing to projects that impact millions of clients and employees. Join us to advance your career while helping shape the future of payroll at JP Morgan Chase.

Key Responsibilities

• Process and review final pay calculations for US employees, ensuring accuracy in deductions, taxes, and benefits
• Collaborate with HR, Finance, and IT teams to resolve payroll discrepancies and support employee inquiries
• Drive automation initiatives by identifying inefficiencies in payroll workflows and implementing system enhancements
• Maintain compliance with US payroll laws, including FLSA, IRS regulations, and state-specific requirements
• Conduct audits and reconciliations of payroll data to minimize errors and financial risks
• Support month-end and quarter-end payroll closings, including reporting for financial statements
• Train junior team members on payroll best practices and system usage
• Monitor and analyze payroll metrics to recommend process improvements and cost-saving measures
• Liaise with external vendors for payroll-related services, such as tax filings and benefits administration
• Contribute to special projects, such as system migrations or regulatory updates in a financial services context

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Human Resources, or a related field
• Minimum of 3-5 years of experience in payroll operations, preferably in a financial services environment
• Proficiency in payroll processing systems such as Workday, ADP, or similar enterprise software
• Strong understanding of US federal and state payroll regulations, including tax withholding and compliance requirements
• Demonstrated ability to handle high-volume, time-sensitive payroll transactions with accuracy
• Experience collaborating with cross-functional teams in a large corporate setting
• Excellent attention to detail and problem-solving skills in a fast-paced environment

Preferred Qualifications

• Certified Payroll Professional (CPP) or equivalent certification
• Prior experience in the banking or financial services industry, ideally with exposure to global payroll complexities
• Knowledge of automation tools and scripting for payroll process improvements
• Familiarity with JP Morgan Chase's internal systems and financial compliance standards
• Advanced Excel skills for data analysis and reporting in payroll contexts

Required Skills

• Payroll processing and compliance expertise
• Proficiency in payroll software (e.g., Workday, ADP)
• Data analysis and reporting using Excel and BI tools
• Knowledge of US tax and labor laws
• Automation and process optimization skills
• Strong communication and interpersonal abilities
• Attention to detail and accuracy in financial transactions
• Problem-solving in high-pressure environments
• Team collaboration and stakeholder management
• Time management for deadline-driven tasks
• Basic understanding of financial services regulations
• Analytical thinking for payroll audits
• Adaptability to changing regulatory landscapes
• Technical troubleshooting for system issues
• Customer service orientation for employee support

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Tuition reimbursement and professional development opportunities
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Ohio locations
• Access to JP Morgan's global employee assistance program for financial and personal counseling

JP Morgan Chase is an equal opportunity employer.