User Experience Design Lead

Location: GLASGOW, LANARKSHIRE, United Kingdom

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of financial innovation, delivering cutting-edge digital experiences that empower millions of clients worldwide. As a User Experience Design Lead in our Glasgow office, you will spearhead the design strategy for our consumer and commercial banking products, ensuring they are intuitive, inclusive, and aligned with the evolving needs of our users in the financial services landscape. This role is pivotal in shaping how clients interact with our platforms, from mobile apps for everyday banking to sophisticated investment tools, all while adhering to stringent UK and EU regulatory standards like GDPR and FCA guidelines. You will collaborate closely with product, engineering, and compliance teams to translate complex financial concepts into seamless user journeys that drive engagement and trust. In this leadership position, you will mentor a talented team of designers, fostering an environment of creativity and excellence within JP Morgan Chase's global design community. Your responsibilities will include conducting in-depth user research to uncover insights specific to financial behaviors, such as secure transaction preferences and personalized wealth advisory needs, and iterating on designs based on quantitative and qualitative data. You will champion inclusive design practices to ensure accessibility for diverse user groups, including those with disabilities, and integrate emerging technologies like AI to create personalized experiences that set our offerings apart in the competitive fintech space. This role demands a strategic mindset to balance innovation with risk management, ensuring every design decision enhances user satisfaction while mitigating compliance risks. Joining JP Morgan Chase means being part of a prestigious institution committed to your professional growth and work-life balance. Based in vibrant Glasgow, you will contribute to high-impact projects that influence global financial services, with opportunities for advancement in our expansive organization. If you are passionate about crafting user-friendly experiences that make a real difference in people's financial lives, this is your chance to lead at the intersection of design and finance.

Key Responsibilities

• Lead the development of UX design strategy for JP Morgan Chase's digital banking and investment platforms, ensuring alignment with business goals and user needs
• Collaborate with product managers, engineers, and stakeholders to create wireframes, prototypes, and high-fidelity designs using tools like Figma and Adobe XD
• Conduct user research, including interviews, usability testing, and analytics review, to inform inclusive and innovative design decisions
• Mentor and guide a team of UX designers, fostering a culture of creativity and continuous improvement in financial product experiences
• Ensure designs comply with financial industry standards, data privacy regulations (e.g., GDPR), and accessibility guidelines
• Drive the integration of emerging technologies like AI and machine learning to enhance user personalization in wealth management tools
• Present design concepts to senior leadership and iterate based on feedback to optimize user engagement and satisfaction
• Monitor industry trends in fintech UX to keep JP Morgan Chase's offerings competitive and user-friendly
• Facilitate workshops and design sprints to solve complex user experience challenges in mobile and web applications

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, or a related field
• 8+ years of experience in UX design, with at least 3 years in a leadership role within financial services or fintech
• Proven track record of leading cross-functional teams to deliver user-centered digital products
• Strong portfolio demonstrating innovative UX solutions for complex financial applications
• Experience with inclusive design principles and accessibility standards (e.g., WCAG)
• Deep understanding of financial regulations and compliance in the UK/EU markets

Preferred Qualifications

• Master's degree in UX Design or related discipline
• Experience working in a global financial institution like JP Morgan Chase
• Certification in UX research methodologies or agile design practices
• Familiarity with AI-driven personalization in financial products

Required Skills

• Expertise in UX design tools (Figma, Sketch, Adobe Creative Suite)
• Proficiency in user research methods (A/B testing, surveys, ethnographic studies)
• Strong knowledge of interaction design and information architecture
• Experience with prototyping and usability testing tools (e.g., InVision, UserTesting)
• Understanding of financial services UX challenges, such as secure transaction flows and regulatory compliance
• Leadership and team management skills
• Excellent communication and stakeholder collaboration abilities
• Agile and Scrum methodologies
• Data-driven decision making with analytics tools (e.g., Google Analytics, Mixpanel)
• Inclusive design and accessibility expertise
• Problem-solving in high-stakes financial environments
• Familiarity with HTML/CSS and basic front-end development
• Creative thinking for innovative fintech solutions
• Project management skills for cross-functional initiatives

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Generous retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities, such as tuition reimbursement and access to internal training programs
• Flexible work arrangements, including hybrid options in Glasgow
• Employee stock purchase plan and financial wellness resources tailored to the banking industry

JP Morgan Chase is an equal opportunity employer.