User Experience Design, Vice President

Location: Columbus, OH, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of reimagining financial services through innovative digital experiences. As a User Experience Design Vice President in our Columbus, OH office, you will lead the design strategy for our consumer and commercial banking products, ensuring they are intuitive, inclusive, and secure. This role is pivotal in shaping how millions of customers interact with our platforms, from mobile apps for everyday transactions to enterprise tools for wealth management. You will drive user-centered innovation while navigating the complexities of financial regulations, delivering experiences that build trust and loyalty in a competitive fintech landscape. In this leadership position, you will oversee a talented team of designers, collaborating closely with product, engineering, and risk management groups to translate business objectives into compelling user journeys. Responsibilities include conducting in-depth user research tailored to diverse demographics, such as retail bankers and institutional investors, and iterating designs based on real-world feedback and analytics. You will champion accessibility and inclusivity, ensuring our solutions meet global standards while enhancing personalization through data-driven insights. At JP Morgan Chase, your work will directly impact our commitment to digital transformation, making complex financial services accessible and enjoyable for all users. We seek a visionary leader passionate about UX in financial services, with a proven ability to foster creativity within a structured, compliant environment. This role offers the opportunity to influence strategic initiatives at one of the world's largest financial institutions, contributing to products that serve over 60 million customers. Join us in Columbus, where you'll thrive in a collaborative culture that values innovation, diversity, and professional growth, all while enjoying the vibrant community and work-life balance the city provides.

Key Responsibilities

• Lead the development and execution of UX design strategy for JP Morgan Chase's digital banking platforms, ensuring alignment with business goals and user needs
• Oversee a team of UX designers, providing mentorship and fostering innovation in product experiences
• Conduct user research and usability testing to inform inclusive, accessible designs for diverse customer segments in the financial services sector
• Collaborate with product, engineering, and compliance teams to integrate regulatory requirements into intuitive user interfaces
• Drive the creation of wireframes, prototypes, and high-fidelity designs using tools like Figma and Adobe XD
• Champion user-centered design principles to enhance customer engagement and satisfaction in mobile and web banking applications
• Analyze user data and feedback to iterate on designs, optimizing for security, efficiency, and personalization in financial transactions
• Present design strategies and outcomes to senior stakeholders, influencing product roadmaps at JP Morgan Chase
• Stay abreast of emerging UX trends in fintech, such as voice interfaces and blockchain-integrated experiences
• Ensure all designs meet JP Morgan Chase's standards for brand consistency and risk management

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, or a related field; Master's degree preferred
• 8+ years of experience in UX design, with at least 3 years in a leadership role within financial services or fintech
• Proven track record of leading design strategy for complex digital products in a regulated industry
• Strong portfolio demonstrating user-centered design principles applied to banking or financial applications
• Experience with inclusive design practices to ensure accessibility for diverse user bases
• Deep understanding of financial regulations such as GDPR, PCI-DSS, and SEC guidelines impacting UX
• Ability to collaborate with cross-functional teams including product managers, engineers, and compliance experts

Preferred Qualifications

• Experience at a major financial institution like JP Morgan Chase or similar
• Certification in UX research methodologies or accessibility standards (e.g., WCAG)
• Background in agile development environments with a focus on iterative design processes
• Familiarity with AI-driven personalization in financial user experiences
• Advanced knowledge of data privacy in UX for high-stakes financial transactions

Required Skills

• Expertise in UX design tools (Figma, Sketch, Adobe XD)
• Proficiency in user research methods (interviews, surveys, A/B testing)
• Strong visual design and interaction design skills
• Knowledge of HTML/CSS and prototyping tools for collaboration with developers
• Experience with accessibility standards (WCAG, ARIA)
• Analytical skills for interpreting user data and metrics
• Leadership and team management abilities
• Excellent communication and stakeholder presentation skills
• Understanding of financial services UX challenges (e.g., secure authentication flows)
• Agile methodology and design thinking frameworks
• Problem-solving in high-pressure, regulated environments
• Empathy for diverse user needs in inclusive design
• Project management for end-to-end design processes
• Familiarity with AI/ML applications in personalized UX
• Risk assessment skills for compliant financial interfaces

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at Columbus campus
• Flexible work arrangements, including hybrid options for work-life balance

JP Morgan Chase is an equal opportunity employer.