User Experience Designer, Vice President (Conversational AI – chat/voice)

Location: New York, NY, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of transforming the financial services landscape through innovative technology, and our User Experience Designer, Vice President role in the Conversational AI team is pivotal to this mission. As a Vice President, you will lead the design strategy for chat and voice-based interfaces that power seamless interactions for our clients, from retail banking to institutional investment services. Based in our dynamic New York office, you will ensure that every user journey is intuitive, inclusive, and aligned with our commitment to trust, security, and excellence in financial experiences. This role demands a visionary designer who can blend creativity with the rigor of financial regulations to deliver products that empower millions of users worldwide. In this leadership position, you will spearhead user-centered design initiatives, collaborating closely with product, engineering, and AI teams to craft experiences that anticipate client needs in a rapidly evolving digital banking ecosystem. Your responsibilities will include conducting in-depth user research tailored to diverse demographics, prototyping innovative conversational flows that handle complex financial queries, and iterating based on real-world feedback to optimize engagement and satisfaction. You will champion inclusive design practices, ensuring accessibility for all users while navigating the unique challenges of the financial industry, such as data privacy and regulatory compliance. By fostering a culture of empathy and innovation, you will help shape JP Morgan Chase's AI-driven future, making sophisticated financial tools feel approachable and reliable. Joining JP Morgan Chase means becoming part of a global leader in finance with unparalleled resources for growth and impact. We value designers who thrive in collaborative, high-stakes environments and are passionate about leveraging AI to democratize access to financial services. This role offers the opportunity to influence products used by millions, while benefiting from our robust professional development programs and a supportive culture that prioritizes work-life balance and innovation.

Key Responsibilities

• Lead the end-to-end design strategy for conversational AI experiences in JP Morgan Chase's product suite, focusing on chat and voice interfaces for banking and investment services
• Collaborate with product managers, engineers, and data scientists to define user needs and translate them into intuitive, innovative designs
• Conduct user research, including interviews and usability testing, to ensure designs meet the diverse needs of JP Morgan's global clientele
• Create wireframes, prototypes, and high-fidelity mockups using tools like Figma or Adobe XD, emphasizing seamless integration with financial workflows
• Advocate for inclusive and accessible design practices, ensuring compliance with WCAG standards and financial accessibility guidelines
• Partner with cross-functional teams to iterate on designs based on user feedback and performance metrics, driving improvements in engagement and satisfaction
• Mentor junior designers and contribute to the broader UX community within JP Morgan Chase
• Stay abreast of emerging trends in conversational AI and apply them to enhance user experiences in secure financial environments
• Present design concepts and rationales to senior stakeholders, aligning with JP Morgan's commitment to ethical AI and customer trust

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field
• 8+ years of experience in UX design, with a focus on conversational AI interfaces such as chatbots and voice assistants
• Proven track record leading design strategy for digital products in a fast-paced environment, preferably in financial services
• Strong portfolio demonstrating user-centered design principles applied to complex, data-driven applications
• Experience with inclusive design practices to ensure accessibility for diverse user groups, including those with disabilities
• Deep understanding of financial industry regulations (e.g., GDPR, PCI-DSS) and how they impact user experience design

Preferred Qualifications

• Master's degree in UX Design or related field
• Experience designing for high-stakes financial products like mobile banking apps or AI-driven advisory tools
• Familiarity with AI ethics and bias mitigation in conversational systems
• Previous work at a major financial institution or tech company serving finance (e.g., fintech startups)

Required Skills

• Proficiency in UX design tools (Figma, Sketch, Adobe XD)
• Expertise in conversational design principles for chat and voice AI
• Strong user research and usability testing methodologies
• Knowledge of prototyping and interaction design
• Understanding of AI/ML integration in user interfaces
• Experience with accessibility standards (WCAG, ARIA)
• Familiarity with financial data visualization and secure UI patterns
• Agile/Scrum methodologies for collaborative development
• Excellent communication and stakeholder management skills
• Analytical thinking for metrics-driven design decisions
• Creative problem-solving in complex, regulated environments
• Leadership and mentoring abilities
• Attention to detail in high-compliance settings
• Adaptability to evolving tech landscapes in fintech

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Wellness programs with gym memberships, mental health support, and employee assistance services
• Flexible work arrangements, including hybrid options in New York
• Stock purchase plan and employee discounts on financial products

JP Morgan Chase is an equal opportunity employer.